Voicemail Message Repeating

[amymfenton]

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our main line operators, as they are then getting all my calls from frustrated callers. 
Help? 

[pduncan]

I also just realized I am having same issue. Cannot locate any fixes online. 

[RN]

Hey @amymfenton welcome to the community! I would like to know if you have a greeting in place before the IVR menu prompts a call. I may be completely wrong, but I wanted to make sure because I've seen cases where the cause was a similar experience, thinking that you have your voicemail greet set up for the IVR prompts and your voicemail within your IVR; where if you're not available or e.g., press 2 for voicemail, the customer will hear that greeting again. Here is more info within the KB on Creating an interactive voice response system under "IVR routing options", and you can configure your Zoom Phone settings here