Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Has anyone been able to activate the Video Greeting and Videomail features specified in this support article?
I don't see the Policy to activate on the Zoom Portal, nor in the Desktop Client Settings for Phone.
Solved! Go to Solution.
Thanks for the question @FORE-Craig ... I was just turning on mine yesterday and it was a little tricky.
Assuming you are the account owner or Zoom Phone SuperAdmin, you should see this option as a policy either at the account level or site level. Do you use multiple sites by chance and if so is it enabled there? Once that is enabled you can then turn it on at the user level and it should appear. Please share some more detail and we will do our best to help you get this going.
From my experience, not all published features in the release notes are automatically enabled. One thing I've learned is features can actually be in beta without it being labelled as such. I've had this conversation with my account team and apparently they have to turn on a flag. Once they enable that flag, they cannot turn it back off so be cautious.