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Resetting User Password


I am trying to reset a user password and following the below instructions. I do not see the option mentioned in step 4. Can someone post a screenshot of this, as I don't see it as an option. Thanks!


How to change a user's password

To change a user's password:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click User Management then Users.
  3. Click the email address of the user who needs their password changed.
  4. Find the Sign-in Password section, then click Edit
  5. Enter the new password twice, ensuring that it meets the password requirements.
  6. Click Save Changes.
    You will be notified that changing the password will sign you out of all devices. Click OK to confirm.

Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @kellit 


Welcome to Zoom Community.  To reset a user's password, you should have owner or admin privileges. Here is the screenshot you are looking for:




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