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We have been noticing a lot of customers saying that we are coming up as SPAM when we call out. We do not see this in our internal calls but somehow it is happening on all out-going calls. This is a very bad deterrent for business.
in an effort to identify and block spam, wireless carriers are using analytic engine systems to identify spam and robocalls. you can register with a free service to identify your entity as legit.
please also see the following support article.
I used the links provided and filled out the form and this was the response I received:
The number(s) you submitted to Report-A-Robocall are not labeled negatively by Call Guardian. Please note that these phone numbers may be flagged by other services which we do not control. Thanks for your feedback!
Data Analyst, TNS Call Guardian
Call Guardian/transaction network services is just one of the analytic engine systems. the other majors include first orion and hiya. there are also two robocall databases from nomorobo and youmail.
i have a bank client that submitted the free caller registry and it worked for them. hopefully, it will work for you.
The SPAM RISK or LIKELY SPAM label is set by the recipient's carrier - they use different analytics engines to determine whether a number is likely spam. We started having this issue as well after switching to zoom, even though we've ported our numbers. Never had this problem when we were with RingCentral. I know we specifically had an issue with ATT, which we were able to solve by submitting a ticket with HIYA - https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...