Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-08-04 12:33 PM - edited 2022-08-04 12:34 PM
We have been noticing a lot of customers saying that we are coming up as SPAM when we call out. We do not see this in our internal calls but somehow it is happening on all out-going calls. This is a very bad deterrent for business.
Any suggestions?
Thanks
Josh
2022-08-05 06:57 AM
We are having this same problem. Would love to get some help or suggestions as well.
2022-08-09 11:30 AM
Same. Maybe a carrier update? vzw iPhone will show as spam/ google pixel on google Fi service not showing as spam.
2022-08-09 11:46 AM - edited 2022-08-09 11:47 AM
We are having this issue with Verizon, T-Mobile and Cricket so far. I was able to reach someone who asked me to take video screen shots of LIVE situations and report back. I will let you all know how it goes.
2022-08-09 11:49 AM
Only some of our users are able to replicate the issue. I am rotating phone numbers to see if this helps. I will also report back with findings.
2022-08-09 11:53 AM
Changing the phone number for the user has fixed the issue, at least for now.
Having users self report, kinda sucks but it is working for now.
Hope this helps!
2022-08-16 07:34 PM
in an effort to identify and block spam, wireless carriers are using analytic engine systems to identify spam and robocalls. you can register with a free service to identify your entity as legit.
please also see the following support article.
2022-08-18 05:23 AM
I used the links provided and filled out the form and this was the response I received:
The number(s) you submitted to Report-A-Robocall are not labeled negatively by Call Guardian. Please note that these phone numbers may be flagged by other services which we do not control. Thanks for your feedback!
Jacob
Data Analyst, TNS Call Guardian
2022-08-18 05:41 AM
hi CookforLife,
Call Guardian/transaction network services is just one of the analytic engine systems. the other majors include first orion and hiya. there are also two robocall databases from nomorobo and youmail.
i have a bank client that submitted the free caller registry and it worked for them. hopefully, it will work for you.
thanks
eliot
2022-08-20 06:32 PM
The SPAM RISK or LIKELY SPAM label is set by the recipient's carrier - they use different analytics engines to determine whether a number is likely spam. We started having this issue as well after switching to zoom, even though we've ported our numbers. Never had this problem when we were with RingCentral. I know we specifically had an issue with ATT, which we were able to solve by submitting a ticket with HIYA - https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...