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Incoming Calls Not Showing


I'm having an issue at the moment with my Zoom Phone
I'm not being alerted when calls are coming through and am just seeing missed calls once the call rings out, so I'm currently unable to answer phone calls.
The phone isn't ringing and there is also no pop-up visual alert when someone calls - I just see missed calls.
I tried calling myself from another phone and it was ringing but I couldn't see anything in Zoom until I hung up the call and then it showed as a missed call


Community Champion | Customer
Community Champion | Customer

Hi Bobby,

Some questions to better help understand what is happening.


Have you tried signing out of the app and back in?

Is this on a mobile device or PC?

Were you in a meeting already at the time of the call?

Was your Zoom audio output device already in use by another program?

***Sometimes going backward is the only way to move forward.***