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volume dissapear when open zoom on ipad

tikkahun
Listener

I have trouble using zoom on my Ipad pro, the volume of zoom is low and ipad volume control has no effect on it. Also when a meeting is On on zoom, the whole ipad lost volume, no more sound on youtube, video in my photo album, others app, all go silent.

Using the same account on computer are totally fine

4 REPLIES 4

ZoomUser2008
Participant

@tikkahun 

  1. Ensure your speaker is turned on. If you see the speaker icon in the top-left corner is turned off, tap it to turn on your speaker:
     
    • Note: You may need to tap the screen first in order to see the icon
  2. Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device's volume might be set to mute or vibrate only.
  3. Try using headphones if you have them.
  4. Restart your mobile device.
  5. Reinstall Zoom from the Apple App Store or Google Play Store.
  6. Ensure you have connected your mobile device's audio. If you see the following Audio icon in the meeting controls, tap it and select Call via Device Audio. If prompted, allow Zoom to access your microphone.
     

     

    • Note: You may need to tap the screen first in order to see the icon.
  7. Try using a headset with a microphone if possible.
  8. Go to the Zoom Help Center if My audio is not working on iOS or Android – Zoom Help Center

ZoomUser2008

None of this helped.  I cannot get the volume of zoom to turn up on my iPad, it stays too quiet to be able to use on ipad. 

I have the same problem and tried everything, including deleting and re-downloading the latest version.  I don't think this version of zoom is compatible with the new iPad Pro. I also tried contacting them but they are hiding behind a wall - have to be a paid subscriber to get help. I may just use my old iPad for zoom meeting.  good luck

spconsult
Listener

I have the same problem and tried everything, including deleting and re-downloading the latest version.  I don't think this version of zoom is compatible with the new iPad Pro. I also tried contacting them but they are hiding behind a wall - have to be a paid subscriber to get help. I may just use my old iPad for zoom meeting.  good luck