virtual background is not loading to my new laptop

[V-Solutions]

Hello, I tried loading my virtual background on my new laptop (although it has been enabled).  I am getting a message that says that this system does not support virtual background.  How do I fix this?

[bob_sat · Accepted solution]

Hi. Please check if your new laptop meets the requirements to use virtual backgound. 

If you still encounter errors, please reach out to our Support Team. 

[V-Solutions]

Thank you so much for your reply bob.  According to the error message, my system does not support virtual backgrounds.  Any suggestions on how to check my system to find out for sure?

[bob_sat]

Windows 

MacOS

[V-Solutions]

Windows 

[bob_sat]

Click the link in my previous response. You should be able to locate your laptop's system specs from there.

[V-Solutions]

Thank you.  If it does not have the capacity to show the virtual background I will have to find a work around