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video not working on linux since update

carloslos
Listener

I can join a meeting, get audio, but cannot see any video or get my camera to work.

I am on Ubuntu and Firefox. I have uninstalled and reinstalled Zoom. I have restarted the machine.

I don't know what to try next.

2 REPLIES 2

CarlaA
Zoom Moderator
Zoom Moderator

Hi @carloslos, welcome to the Zoom Community!

 

Please try uninstalling the Zoom application and using the 64-bit version installer:

 

1. Download Zoom uninstaller here:
https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip
This will remove all traces of Zoom in your computer

 

2. Download the 64-bit version of the Zoom client:
https://zoom.us/download

 

Hope this helps!

Zoom Moderator
-CA

Please click Accept as Solution if this answered your question.

This is a windows exe for a question about linux, which you've posted multiple times now.  Obviously this answer is incorrect.