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external microphone with voice and music at the same time

I use my zoom to teach dance classes online. I use an external microphone and the voice and music can always be heard perfectly.
Yesterday I updated the Zoom and when I gave the class, the music was very bad, cut off. Can someone guide me?
I also tried if the microphone and the music was not heard

Community Champion | Customer
Community Champion | Customer

Take a look at these articles regarding Original Sound for Musicians.


If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

Jeff Widgren | Host of the Zoom Test Kitchen

Hello Jeff! On 2023/03/21 my Zoom updated and I got the same problem straight away👆 no music sound for clients. I use MacPro and share music from the same lap top from Advanced setting "Share sound". For 3 years everything was fine but from the last Wednesday I have troubles and can't hold online classes! Please, HELP!

None of that helps when trying to share YouTube videos.  The sound is missing / garbled and checking/unchecking those boxes does not help.  This worked when I was using Win10, but I upgraded my laptop and the new device has Win11.  The zoom app and Win11 has been a disaster.  Zoom will not help.