Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Windows

Alireza58
Listener
Dear support team of Zoom,
I have a problem with your product. I never connect to my scientific meeting in the Windows platform. I have tried both with and without a proxy (VPN) services. Also, I uninstalled and installed again. But, the issue still exists. Interestingly, the connection was not established. However, anything about android app is well. I have attached a the error window as attachment. Could you please assist me? Thanks in advance for your response.
1 ACCEPTED SOLUTION

JepZoom
Participant

If your app stays in a "connecting" mode or has timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

Note: Check your network connection by opening a browser and ensure that you can access https://zoom.us


Please check the all the IP addressses in this link: https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#:... are whitelisted on your network.

 

View solution in original post

3 REPLIES 3

JepZoom
Participant

If your app stays in a "connecting" mode or has timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

Note: Check your network connection by opening a browser and ensure that you can access https://zoom.us


Please check the all the IP addressses in this link: https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#:... are whitelisted on your network.

 

JepZoom
Participant

Just checking if my response solved your concern/question?

JepZoom
Participant

Hi, I just wanted to check in and see if my response has been of help to you. If so, it will be greatly appreciated if you can click the 'Accept as Solution' button.

This will be a great help to the community and to people who are having the same concern and are looking for answers.