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What makes an account eligible for a CSM?


In this support post, it is mentioned this feature is "does not apply to accounts which are eligible for a CSM, who will need to contact their CSM or account executive for assistance. ".


I have several accounts and it seems random which have this feature and which don't. Are you able to explain which accounts are eligible for a CSM and which are not?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

It would be best to contact your Zoom Account Executive to discuss the requirements for an account acquiring a CSM. 

Sorry, I am not looking for a CSM. I just want to know how Zoom (seemingly automatically, as this feature depends upon it) decides whether accounts qualify. Is there any way to find that out? Would be much appreciated!