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Unable to hear someone playing music even though everyone else can!


Hiya so I'm having a problem during online music classes where I am unable to hear the teacher playing music due to the background noises being suppressed however I am the only one in the meeting who cannot hear the music! Other members in the meeting can, and the teacher has the original audio for musicians setting on. It's like my computer is the only one that doesn't know this setting has been changed. Struggling to find a fix for this as everywhere is just suggesting to make sure they have original audio on which they do! And I can hear the music when joining on my phone just not on my laptop. What can I do?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @live-ex-dream 


Can you ensure your Audio has Low Background sound selected under Zoom Optimized Video ?





or else you can also try Original Sound for Musicians with High fidelity music mode. 




If this response helps, please accept the answer as an accepted solution, so others can benefit as well.