Retrieving Cloud Recordings on an expired account

[kaveesha21]

Hi, I previously had the paid version of Zoom. It was expired, but forgot to download the recordings on my cloud storage . I really need to access the recordings. I paid my all Invoices. How can I get Zoom to grant me access? Please give me a Solution for this Problem. Thank you

[Nafi]

Hi @kaveesha21 

I think if the recording or your expired is still no more than 30d, it should can be recover please make sure u are at least in Pro license & check your recording trash. 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

[miawebinar]

how about report? need to renew the Pro License as well?

[Bort]

Your cloud recordings are still available, but you will need to re-subscribe to Zoom Pro to access those cloud recordings. 

[pmbabazi]

One of the admins deleted my recordings before my account expired. Now i need to access them but i can not even see the trash icon. If i renew or resubscribe my account, will i have a chance to get my recordings.