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Recording of meeting won't delete from the cloud

CatherineBoyle
Listener

This is just a nuisance - but as you can see on attached document, I attempted to delete the recording from a meeting last August. Not sure how this happened, but as shown in the attached screen shot, the recording has been 'stuck' in the delete process since that time - almost a year. I'm guessing I refreshed my browser while it was deleting. Any ideas appreciated. I'm currently thinking about asking our org to turn off the 'record in cloud' feature, to see if that does anything. Thanks!

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @CatherineBoyle,

 

This is a really old meeting recording that's still in processing mode!  Please submit a Support Ticket directly to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new 

Volunteers like us in the Zoom Community don’t have access to account information or ability to make changes to accounts, which looks like might be required in order to fix this.  Be sure to include the Meeting ID in your request. 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !