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Participants from Germany only can dial in - no dial-ins for US participants can be generated




can anyone help with above please?

It seemed to work until we set storage server location to European Economic Area instead of US, but unsure, if this has to do with it.


Many thanks!


Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @GB8.


It's possible you only need to adjust which country's numbers are appearing.  Having changed from US-based to Germany-based Zoom Data Centers, take a look at this Zoom Support article: 


The calling plan available by default is documented in this Zoom Support article, and appears to be independent of which Zoom Data Center is attached to your account:


The middle column is International (direct-dial) Numbers, and the right-side column is Tollfree Numbers.


Normally audio is easily obtained via the computer/internet, without resorting to telephone services. Before pursuing a costly telephone plan to add these, I'd suggest verifying whether or not they can participate fully via an internet connection only.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !