Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.Register Now
Hi! I have two users in a basic account, both controlled by me. One is the owner and the other is the admin. I have logged in as both and tried to disable the passcode requirement but it still says that this feature is locked by the account admin...but there are no other users! I'm the owner how come I can't change this setting!
Phone support is not eligible for my account.
Hey, @dschneid2010 –
Review this Zoom Support article for information on how to set the option at the Account and Group levels. Flip the switch off to turn off the requirement.
Note that at least one security measure is required:
But it won't let me toggle it off, it says it is locked by admin, but I am the admin and owner on the account and there are no other users
The waiting room setting is on as you can see.
If this is not solved for you, here are all the steps you need to go through -- every one of them -- to ensure that there is nothing "up the chain of settings" that is preventing you from turning off your Passcode.
Reminder: You MUST have at least one of these security options set: Passcode, Waiting Room, or Authentication:
If you are an admin, you can do this; if you are not the admin, ask your admin to verify this setting.
Go to the Admin -> Account Management -> Account Settings Menu:
With the Meeting tab highlighted:
Scroll down to see Meeting Passcode:
Check to make sure the yellow highlighted icon is UNLOCKED. This means that lower-level security settings can modify this value. The green-circled switch being ON means that the DEFAULT is set for Passcodes to be required. I recommend leaving this on, but you can set the default to not required.
We'll go through the same basic process for your Group... but first, we have to determine if you are in a group, and if so, what group you are in.
Go to your Personal -> Profile screen:
Scroll down to locate the Others menu heading where the User Group item is located:
Note the group you are in; mine is GoodClix.
Now go to the Admin -> User Management -> Groups menu:
Locate your group in the list:
Click the View button to the right of your group. Click the Meeting tab:
Locate the Meeting Passcode section. Check that the lock icon is UNLOCKED:
Similar to the Account-level settings, the blue switch is set to ON, meaning that Passcodes will be set by default, but if all of the Passcode LOCKS are turned off, a Passcode should not be required.
The truth is, this part doesn't matter. But for completeness in understanding how Zoom settings work -- whether you're a single-person organization, or managing thousands of users -- I'd like you do go through this.
Click on the Personal -> Settings menu item:
Ensure that the Meetings tab is selected:
Scroll down to Meeting Passcode:
Note that the text seems to imply that if this switch is turned on, Passcodes WILL be required. In fact, the switch is only setting the DEFAULT for the Passcode setting for new meetings. If you really don't want Passcode settings on your meetings (meaning you'll rely on Waiting Rooms and/or Authentication for security), then you can set this switch to OFF:
Go to the Personal Meeting menu item:
Click the Schedule a Meeting button to add a meeting:
Scroll down to the Security section and verify that the Passcode checkbox is unchecked (the default if you unchecked the switch in step 4; if you left the default checked, you should be able to uncheck it here).
If you follow all of the steps above AND corrected any value that did not match the ones mentioned, and you still can't turn off Passcodes on a newly created meeting, then you're going to have to contact Zoom Staff for support. I'd recommend referencing this process I've laid out for you to indicate that you have checked all these values; if you're still stuck, it's something behind the scenes that the wizards are going to have to work with. I'm a volunteer, not a Zoom employee, and I don't have access to look at your account.
However, if you DID find something that wasn't the way I mentioned, please let me know what section you found different... I'd like to know where this sort of thing tends to lurk, so I can help the next person with this a little more quickly!
Good luck... please let me know how it turns out.
Thank you for your thorough response but unfortunately this didn't work. I went through all the steps one by one.
1. Waiting room is on https://gyazo.com/4786ed22c10cfbc419e47769507833c9
2. I am the owner and the admin https://gyazo.com/e8faf28c3f186a80dd1952d06e6b9b88
3. The meeting passcode is locked, and I can't do anything about it... https://gyazo.com/9e85eab3ee745411594b37d8516d9f79
4. I'm not in a group I think that's only for paid plans
5. In personal settings it shows locked by admin (but I am the admin and I can't unlock it...) https://gyazo.com/d9ebb9a8972ba81d92d219ee1c687aba
I can't contact zoom support because I am on a free account and they will not provide support to non paid accounts.
It didn't occur to me to check to see if Basic accounts require Passcodes -- until you said "I'm on a free account".
Apparently, Basic accounts are forced to have Passcodes.
The clue is here on my one test account that is a Basic account in a stand-alone organization (not in my GoodClix account). The Passcode check-box is greyed (light-blued?) out:
Sorry for all the confusion if anyone else following this has a Basic account. I'm learning: ALWAYS ask what type of account a user has before I start my research.
Thanks for your patience.