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Cannot turn off "Require passcode" at admin level despite using Waiting Room

kadavy
Listener

My meetings suddenly started requiring passcodes, and I noticed that at the user level, the setting says "Locked by admin."

 

On the account level I saw a message stating that I need to have at least one security feature, including a Waiting Room. So, I turned on the Waiting Room, but am still unable to turn off the requirement for Meeting Passcode, at the admin level.

 

Here is a screenshot.

4 REPLIES 4

kadavy
Listener

Bump! Anyone have ideas how to fix this?

ReneTouche
Listener

Will it be necessary to submit a "ticket" to support to rectify this problem?

kadavy
Listener

It seems so, but I am not allowed to submit a ticket since I am on the free plan.

Wasn't having this problem before. It just appeared out of nowhere.

kadavy
Listener

Bump!