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A user reports have no camera function during zoom meeting. He uses Zoom VDI client on a remote desktop server host. I have contacted zoom support and was advised to update the VDI plugin (for Azure Virtual Desktop and Windows 365 Cloud PC) on his thin client to the latest (5.16.0). I am uninstalled, rebooted and reinstall both the plug-ins and the client VDI client but still did not see the camera being recognized. I logged on the client, navigated to statistics > VDI and found that the plugin was in "connecting" state and the statistic disappeared in seconds. I checked my VDI client (also 5.16.0) on my desktop. The VDI plug-in status is in connected and it recognized my webcam which is the same brand as what the user has and video works. I have even tried a lower version of the VDI plugins (5.15.2) but zoom still does not recognize the webcam. I also made sure the defender firewall was set to "allow" on zoom meeting and zoom conference. I am not sure what else to try and how to get some sort of logs from zoom. Please help. thanks