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Meeting Registration

cheryl_bridges
Observer

‎2021-12-08 07:06 PM

I have a meeting scheduled that requires registration.  Six people are registered now, but anyone else trying to register is not able to. It won't take any more registrations, but I have not restricted the number of registrants.  Any ideas?

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5 REPLIES 5

YaBoiB
Community Champion

‎2021-12-08 08:36 PM

Hello @cheryl_bridges ,

 

 The registration limits editable field is the only thing that I can think of. Can you take a screen shot without revealing any PII (Personable identifiable information)?

 

B!

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cheryl_bridges
Observer

‎2021-12-08 08:46 PM

I added the screenshot, however, there's not much to show you.  When I click on the blue REGISTER button, nothing happens...nothing at all.

Preview file
1331 KB
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YaBoiB
Community Champion
In response to cheryl_bridges

‎2021-12-08 10:42 PM

Hi @cheryl_bridges, 

 

 Can you share with me your registration settings where it says restrict a number of registrants, please?

 

Screen Shot 2021-12-09 at 12.40.46 AM.png

B! 

 

 

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cheryl_bridges
Observer

‎2021-12-09 05:37 AM

 
Preview file
1435 KB
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StefanScherbik
Attendee

‎2021-12-09 07:05 AM

So... when you click on the blue Register button using the email test@test.com, then nothing happens at all.

 

Is this what happens for other people when they try to register?  You mentioned that six people were able to register successfully, but past that, nobody has been able to register.  So, how many people after the original six tried to register?  And did they report that the same exact thing happens to them?  They hit Register and then nothing happens?  They don't get any kind of error message?

 

I'm also wondering--in your screenshot, it showed the Safari browser.  Can you try to use the registration link and register with a new email address in a different browser (Chrome or Firefox, for instance), and see if it has the same behavior?