Host unable to share screen while participants are able to share their screens.

[PrismaFamilies]

Hello,

We're having trouble with one of our hosts being unable to share their screen during meetings.

From the host:
"When I share, it shares my screen, freezes me, puts a refresh-spinning blue circle for my cursor, then signs me out and back into zoom and unshared what I was trying to share- all within a 60-second time period. I uninstalled and reinstalled zoom last week as well as cleared my cache."

We have all of our Account, Group, and User settings configured the same way:

• one participant shares at a time
• all participants can share
• only the host can start sharing when someone else is sharing

Also of note, this host - along with ~30 others who do not experience this problem - has their meetings scheduled for them (all done via an Admin account - the same one as this community post is being made by.)

I was hopeful that this would provide a solution:

https://community.zoom.com/t5/Meetings/Host-Screen-Share-Not-Working-while-participants-screen-share...

But it did not.

From the host:
"When I share, it shares my screen, freezes me, puts a refresh-spinning blue circle for my cursor, then signs me out and back into zoom and unshared what I was trying to share- all within a 60-second time period. I uninstalled and reinstalled zoom last week as well as cleared my cache."

Any suggestions?

[PrismaFamilies · Accepted solution]

Turns out the host had the 32-bit version of the Zoom app installed and needed the 64-bit, all good now 🙂 

[Ray_Harwood]

Wow, @PrismaFamilies!  Good troubleshooting, and thanks for coming back and posting the solution!!