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Cloud Recording plan expired


What the hell, you can't talk to anyone, you can't email and and I'm stressed out old lady who had and was enjoying watching yoga videos at home and now this is crap as I DO NOT UNDERSTAND why I can't get to my library of paid videos to do yoga!!!! 




This is SOOOOOO unhelpful!  






Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @shobabe17.  Most of us here are volunteers, and we help as best we can with the information available.


Where, exactly, is your "library of videos"?  Are you referring to recordings of your own meetings made to the Zoom Cloud?  Perhaps recordings you've made "locally" to your computer with permission of another Zoom host?  If you can describe how you normally "get there", one of us might be able to give you some answers.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !