You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have a Zoom group weekly meeting which has been working since the beginning of the pandemic. For the last 2 weeks I am the only person in the group who can no longer receive or send messages or images, I either get the red exclamation and 'Message could not be sent' when I try to send text or the spinning wheel for images. I cannot see what anyone else has put in the chat either. I have left and rejoined the group. Zoom is working fine outside of this group. It also has started to show that there are 'external user(s) present. I assume this is as I have a business account and they are outside of my business.
I have been through the settings looking for anything obvious.
If anyone can shed any light on this it would be most welcome!
This seems like it could be difficult to diagnose without more info. Can I assume from your description that you are not the owner of the Chat Group? There might be some settings that changed on their end – maybe at the Admin level.
I’m sending you a private message with my contact info to set up a test group, and I’ll tweak the settings til it works (or if it works to start … until I break it!).
Got your PM saying that the problem had "fixed itself". I suspect, if you are an "external contact" for the organization where the group was created, that some administrative setting was responsible, and was subsequently fixed.
If it happens again, reach out and we'll figure out what causes it!