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Blur background feature not availables and not appears on zoom for Mac


I everyone, 

Since I've updated zoom with the last version in 2022 (5.11.6 (9890)) for MacOs 12.6:
- the Blur background feature is no longer available and doesn't appears on zoom.
- the customized background effect is horrible as my face and the background merged... impossible to see properly my face and/or the background.

- However, I can choose/select a virtual background among the three offer, or select video filters or avatars.

- And there is no FAQ or specific solution available for this issue even within zoom resources or with the help center (AI).

Many thanks for your help on more privacy when interviewing.


Zoom Moderator
Zoom Moderator

Hi @K_F, I am sorry I missed this! Are you still having issues with this? If so, please let me know.



Zoom Community Team

Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?