Audio cutting out while using Poly Voyager 5200 UC and handset on the physical phone

[zlw]

One of our employees has been having consistent trouble with their zoom phone system as a whole.

She uses the poly voyager 5200 UC, but for some reason it constantly cuts out audio while others are speaking and also while she is speaking. Up until today I assumed it was some sort of bluetooth issue, but she had since retired the 5200 and used the handset only to get the same result.

The only sort of error it will give is it sometimes says that a microphone isnt detected.

Zoom version 5.17.31859

Poly lens app was used to update the bluetooth device and there are no driver updates available.