Audio, but no Video, on iPad in Active Speaker view

[Avantos]

Over the last month or so, during twice weekly meetings, a participant informed me that when a speaker is spotlighted, or if her iPad is switched to Active Speaker view, there is audio, but no video is displayed.

When a screen is shared, for a picture or a video, then the shared video and audio runs fine, but once the screen is no longer shared, it goes back to a blank screen.

When Gallery view is active, she can see other participants with no problem. It's only with Active Speaker view.

Her iPad is the most recently released one. The iOS and Zoom apps are all running the most current updates.

I logged into the meeting with my iPad which is older, not up to date with iOS but IS up to date with Zoom and I have the exact same issues, so it isn't a user error.

I've looked through the settings in the zoom account and on my iPad but I don't see any settings that would seem to affect this.

Any suggestions?

[TheBing]

We’re having the same issue…. 

It doesn’t seem to be limited to any specific iOS version or iPad. 

[EShanahan]

I’m suddenly having the same issue.  I can see and hear the speaker in Gallery view but can only hear the speaker in Speaker view—-audio but no video.

[keppler14]

I have the same issue on my iPad. I used to be able to see the video in Active Speaker View however now I only have audio and a black screen. When I go to the gallery view all the videos appear. The video is not visible in Active Speaker View. Will there be an update to fix this error on the iPad. Thanks in advance.

[RN]

Hi @Avantos @TheBing @EShanahan @keppler14 I tried to reproduce this issue you all were facing and wasn't able to. As it's been some time, can you please try updating your Zoom client? Or uninstall and reinstall?

[TheBing]

It’s happened to us sporadically over the last 3-4 months.   It will happen for an entire meeting and then we won’t see the issue again for 3 weeks. 

I make sure I’m always running the latest client at the time. 

[Owusukd]

I am experiencing the same issue now.

[Nincynurn]

I suddenly have the same issue. . I tried filling in the password by hand but that only worked once. Strangely enough, if I switch to the desktop I see a small view off the speaker but when I return to full screen the screen is blank. I just deleted and downloaded the app again. Ill return to this forum tomorrow to report to you all if that worked.

[MGSR]

Welcome to the Zoom Community @Nincynurn! May we know if the issue has been resolved for you?

[olliffx]

We have several people in a meeting currently in use.  People report that they have a blank screen for the tile in speaker view.  Gallery view is fine.  They are all on iPads, though I don't know what specific iPad models.

[Nincynurn]

I had this problem on my IPad, too. I tried deleting the app and reloading it - it only worked a couple of time to solve the blank screen issue. Because i wold get a thumbnail video of the speaker when I was on the initial Zoom workspace page, I thought I would try disabling split screen on my iPad - that worked!!!!