All my customers in China cannot join in meeting with Error code 13215

[JohnsonSmith]

All my customers in China cannot join in meeting Room with Error 13215

They use Mobile App

but my customers from other countries work fine with Zoom. and can join in my meeting

slove it ASAP  or refund

Zoom must reply your customers, I believe Zoom have  a high respect company

Zoom version 5.15.7 (desktop in MacOS) 

请退款！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

我是中国付费用户，现在账户无法使用提示错误代码13215

[CarlaA]

Hi @JohnsonSmith, please refer to this post:

解決済み: Chinese users unable to enter meetings - Zoom Community

Thank you, 

[JohnsonSmith]

Thanks for your reply

your suggestion is 

the host will need to upgrade to a paid account

OR

the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting. 

I am using " a paid account" which is Zoom  Pro , so I should be okay under your suggestion. 

However, my clients cannot join in my meeting while I host meeting with "paid account"

[qbo2008]

I'm having the same issue, please refund as well