Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot sign in after indicating "educator"

sxl2010
Observer

Hello,

I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for an organization and I cannot do anything: cannot sign in, cannot even delete my account to start over. Every time I "log in", I'm taken to that page and cannot go any further. Please help.

4 REPLIES 4

Freddi_G
Community Champion

Hello pls raise a case with Zoom support immediately and pls let them know the situation, pls reference the ticket number here so we can make sure it gets resolved in a timely manner.

Hi Freddi_G, Thank you for your response. Are you referring to Zoom Support over the phone? I tried calling now and they said my current Zoom account (the one I'm using to create this request) does not qualify for Live Support. Is there another way I can raise a case with Zoom support?

Freddi_G
Community Champion

I will see about getting a ticket raised for you today!

Freddi_G
Community Champion

Hello Ticket has been opened: #13330194