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Updates not taking affect

ArleneS
Listener

For a number of months now I have experienced problems relating to Zoom Updates.  When I open up Zoom I am told I need to update to 5.3.0* or higher to sign in.  I select Update now* and the Update begins*. The Update is completed 

1 ACCEPTED SOLUTION

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Arlene.

It looks like the update is not working. From you screenshot I do see you are using 5.2.1.

Screenshot 2022-09-13 at 12.34.45.png

ā€ƒI would advise to just uninstall Zoom, go to https://zoom.us/download and download the latest Zoom Desktop Client, install it and you should be ready to go.

 

Hope this information helps! 

 

If this answer helps you, please hit the ā€œAccept as Solutionā€ button.
Thank you,

ZzZz

View solution in original post

4 REPLIES 4

ArleneS
Listener

Sorry did not mean to submit. 
The Update is completed and I am told I am up to date but the next time I login I am faced with the same again ie that I need to update.  Any ideas why this is happening? 

 

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Arlene.

It looks like the update is not working. From you screenshot I do see you are using 5.2.1.

Screenshot 2022-09-13 at 12.34.45.png

ā€ƒI would advise to just uninstall Zoom, go to https://zoom.us/download and download the latest Zoom Desktop Client, install it and you should be ready to go.

 

Hope this information helps! 

 

If this answer helps you, please hit the ā€œAccept as Solutionā€ button.
Thank you,

ZzZz

Hey there Arlene.. did this solution work? I am experiencing the same problem 

Hi Heidi, yes it did.  Fingers crossed it does for you also.

 

Arlene