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2022-05-20 12:20 PM
We hosted a webinar last week but when I went back to look at the registration list, it was gone. Turns out our month-long webinar license had expired. Is there any way to recover the info on the event? Seems like we should still be able to access that info as it's associated with an event during the month that we paid for
2022-05-20 12:59 PM
My name is Brandon. Thanks for joining the Zoom Community! Yes, if you reinstate the webinar license to the same user that was using it prior to the expiration all of the registration information will be there. We do not purge that data for a certain period of time after the license has been removed. I cannot remember the amount of time, but I believe that it is 30 days.
2022-05-20 01:04 PM
What if I don't need the webinar functionality anymore and only need that event's info? Not sure if/when we'll do another one.
2022-05-20 07:43 PM
Unfortunately, @HWolfe, if you do not have an active Webinar add-on, you won’t have access to anything Webinar-related. Brandon’s answer is unfortunate, but really the only way you’ll get access.
You might consider first submitting a Support Ticket and ask if they can verify whether or not the data you seek is present, before you spend the price to reactivate a Webinar add-on. The volunteers in the Zoom Community don’t have access to your account information. Please submit a Support Ticket to Zoom staff at:
2022-05-24 12:35 PM
You must activate the license in order to trigger the server to provide you with the data.
That is the only way. I am sorry if that is not the answer that you were looking for.
2022-05-23 09:05 AM
Thanks for the info. Submitting a ticket and crossing my fingers!