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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom Contact Center Insights: February Product Deep Dive

Published on ‎2025-02-05 05:33 PM by Zoom Employee

Join us for an exclusive webinar showcasing the advanced features of Zoom Contact Center and how they can elevate your customer service experience. This interactive session includes live demonstrations from our Customer Success Team and product experts, highlighting key functionalities designed to optimize your workflows.

 

What You'll Learn:

  • Inbound Voice – Callback options, interrupt settings with and without menu options
  • Reporting & Analytics – Wallboard insights, interval reports
  • Chat & Email – Auto-replies, email queue alerts
  • Dialer Features – Progressive vs. Preview Dialer, pre-recorded messages

 

Plus, a live Q&A session with our Zoom team to answer your questions!

Register Here

 


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Starts:
Thu, Feb 13, 2025 08:00 AM PST
Ends:
Thu, Feb 13, 2025 09:00 AM PST
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