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No video - new laptop and updates installed


Hi there!


I have a new laptop and all updates are installed, light on but no video. 


I had no problems with Zoom last week but today I was on a call and everyone was on video but me.  I just called our help desk and they have confirmed everything is up to date - all updates are installed.  I've been using Zoom for two years and know the obvious settings.  Our teenage son took a look and he thinks there's a problem with Zoom.


Is there someone I can talk to?  Any suggestions?


I doubt it's a hardware issue as the laptop is only four weeks old.


Thanks in advance for your help!




Same exact situation with me.  No video for me.  did the obvious, restart, uninstall zoom and reinstall. still nothing. First issue ever with this