Solved

I am just trying out my first real webinar several people from Canada have told me they can't register for the event. It will only allow people from the US to register. I can't seem to find where to change that to allow them to register. Any help would be greatly appreciated. 

The Whiteboard editing icons do not remain selected for next use.If I want to add text multiple times, I have to click the letter T every time, and change the color every time.The same applies to lines and pen.Why don't these settings remain as previously set?Am I missing a configuration?

During group meetings, I have the "gallery" view, but when I record the meeting, it is recorded in the "speaker" option, which means that the person speaking is recorded in full screen, and the other meeting participants are not visible. Has anyone faced something similar? Is it possible to change it somewhere in the zoom settings so that the meetings are recorded in the "gallery" option?

Hello, A number of our people run Zoom meetings in a recovery community.  We're as subject to "bombing" as anyone else, and when one of us gets "hit," we try to get screen names of the offenders so we can share them with the group, to be on the lookout for these people.  I got hit last night with three of them doing the usual jitterbugging all over the screen so they're hard to identify, and was busy enough that I really couldn't get more than one screen name.  I removed them, one by one, and reported them to Zoom. What I'd like to know is, is there any way I can retrieve the screen names of the people I removed and reported, so I can alert the rest of our community?  Not that this is any guarantee of anything... if they had two brain cells to rub together, they would choose random names each time.  Are they recorded somewhere, or is there somewhere I can access records of people I had to remove?  Something like that?  Short of recording the

Good morningOn October 6, 2024, we held an autism conference. I activated the record button. When I check my email I do not have access to the video. Could you please help me recover the recording?Thank youCarlos VillalobosPresident

Hello,My account was added as an admin by another account, but I am not receiving any email notification about it. What could be the reason for this issue?Thank you for your help!

In every one of my summaries the following paragraph shows up Improving Project Structure and CommunicationThe team discussed the need for a more comprehensive and detailed approach to their project, with a focus on the importance of understanding the customer's needs and pain points. They agreed on the necessity of a more structured and organized process, with clear roles and responsibilities assigned to each team member. The team also emphasized the importance of effective communication and collaboration to ensure the project's success. They ended the conversation with a commitment to work on these aspects and reconvene to review progress This is never part of the meeting, I am curious if anyone else has this happening. 

Why is my paid account suddenly limited to 40 minutes.  Before now it was an unlimited time.

I've got email for all of my already onboarded users:Hello,We've detected an issue with "email", associated with your Zoom account, that violates section 8(iv) of Zoom's Terms of Service . For this reason, this user has been suspended.Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal.Regards,Zoom Trust and Safety Story: Got 100 licenses, was trying to move from GOTOconnect to Zoom Phone, got 100 licenses, and was trying to set up everything and scheduled couple of port ins, 1 number already got ported in. While my users were signing up with the email invitation they received account got disabled and everyone got that email. At that time I was setting up the IVR/Group call settings. Submitted appeal, got rejected, submitted companys paperwork even tax returns got rejected. Now the 1 number which already got ported in is very essential to me, and now I can't port it out because I'm being told that I need zoom phone

New issue for rooms in use many years. Laptop connected to HDMI, Poly x50 HDMI in, shares video but not audio. Connecting same laptop to PC monitor with speakers plays audio. There used to be a setting for hdmi content sharing, audio enable, which seems to be what is happening. But I cannot find this setting anywhere. Need, A/V shared over HDMI to Poly x50 Zoom Room. Just updated Zoom and Poly software...

I have been chatting with the virtual chat bot. Not getting anywhere. Looking for assistance on two questions I have related to adding users to my workplace pro account.   1. If a person has or doesn't have their own Zoom account what is the benefit to them or me to add them to my account? 2. Is the fee to add a user to my account the same as if they were to get their account?  Thank you in advance for your help! 

We've had a premium account for years and a personal meeting number, and we are all over the world and rely on Zoom.  We pay automatically each month, and all payments are up to date.  We go into Zoom to start an incredibly important meeting today, and our meeting id is gone, they've replaced it with a free account id, the history is gone from the account, and I can't use support because it claims I have a free account and does not recognize either our old personal id or our new one.  Help!  My claim email sent is classified as low priority, and we are losing thousands a day because of this.  It is quite an emergency for us.  What do I do?

Когда открываю приложение или сайт, то высвечивается такое сообщение    "На вашей учетной записи имеется задолженность в размере $18.00. В случае неуплаты задолженности вы потеряете доступ ко всем платным функциям и записям в облаке. Чтобы оплатить неоплаченные счета, щелкните Чтобы получить поддержку, щелкните   Захожу по ссылкам, нет никаких счетов и нет информации о поддержке.    Может кто-нибудь сталкивался с подобным?    Более чем полгода пользовался бесплатной версией, вчера сделал подписку. Теперь высвечивается такое соо

If I unassociate with working live and resubscripe directly through zoom, will I retain the same meeting ID number?

Hoi, hoi. Ik wil mijn abonnement upgraden van basis naar PRO en proberen mijn Nederlandse btw-id in te voeren, maar het systeem geeft aan dat het niet geldig is. Ik heb mijn btw-id geverifieerd op de VIES-database, en het is daar als geldig geregistreerd. Kunnen jullie mij helpen begrijpen waarom mijn btw-id niet wordt geaccepteerd in jullie systeem? Alvast bedankt voor jullie hulp!  

Team, not sure why but as host of meetings I am no longer receiving notifications when people register.Send an email to host is Ticked.I have a valid email address, what do you suggest I do?

Hello! Zoom meetings sent to me from people external to my company are not appearing on the Zoom app or Zoom web.  Any idea why?How can I make sure those meetings appear in the Zoom app (v 6.2.3 that I access on PC and iphone) and Zoom web? Side note - I did see a post about a meeting appearing on Zoom web with "no fixed time" -- and indeed a meeting I created was set to that and I changed it to a fixed recurring time. But the meetings I'm referencing above were not created by me.

Apologies if this is blindingly obvious, but it is not clear to me whether transferring the host to someone other than the person who originally set up the meeting gives the new host access to the recording of the meeting. From how I read the documentation, it would seem not, i.e. only the original host will have access, but that seems unhelpful. We had a recent case in which the original host was sick, none of the co-hosts have access to the recording, and so the recording was unavailable until the original host returned to work. If she had transferred the host when she started the recording, would that have removed the dependency on her to gain access to the recording? Thanks.

I get an error when uploading this pic to my profile.  How do I troubleshoot?  It can be opened in other apps. I get this error:The file you have attempted to upload may be corrupted or using an unsupported file type. Please try a different file.

I was an alternative host on a zoom meeting & am trying to pull a usage report to see who attended. Is this possible? I only see my own meetings...

I am using basic Zoom for GSuite. My Zoom meetings should be 40 minutes (and it says so in the upper left-hand corner of the Zoom window. Zoom cuts off at exactly 30 minutes. I've complained of this to Zoom's technical support before, but they never addressed the problem (they kept telling me to get a different account).  I've wondered whether students joining the meeting before the host is counted at part of the 40 minutes. I have turned off "Allow participants to join the meeting before the host arrives" but I'm still getting messages students that students have joined the meeting room. Any ideas about what I can do?

I just purchased the Translated Captions as an add-on, and I've followed Zoom's standard instructions for enabling these at the account level. However, I haven't been able to use them... when I start a call (I tend to do this from "My Meetings" because I have a set of standard calls I do with clients) the CC button doesn't show any 'carnet' (little up arrow) at all (see below). When I try going over to "...More" and looking for translation captions there, as was mentioned on some of the other posts, there is nothing related to captions or translations there either. I've tried restarting Zoom, and I've tried creating a new meeting (rather than using one of my previous 'set' links). But I can't get this to work!HELP! I really need a solution fast...Thanks in advance!  

During my meetings in the Zoom client on Windows 10, randomly I hear "pop" sound effects. I checked and confirmed that this only happens during Zoom meetings. My current Zoom version is 6.2.0Any help is appreciated

AI has started including the following paragraph in meeting notes that have been generated for me:Improving Project Structure and CommunicationThe team discussed the need for a more comprehensive and detailed approach to their project, with a focus on the importance of understanding the customer's needs and pain points. They agreed on the necessity of a more structured and organized process, with clear roles and responsibilities assigned to each team member. The team also emphasized the importance of effective communication and collaboration to ensure the project's success. They ended the conversation with a commitment to work on these aspects and reconvene to review progress.Improving User Experience and StructureThe team discussed the need for a more comprehensive and detailed approach to their project, with a focus on improving the user experience. They agreed on the importance of involving the product team in the process and decided to schedule a meeting with them to discuss the pr

Hello, We have an issue with Zoom phone on our Wi-Fi network and are looking for suggestions. The problem seems to be related specifically to Zoom Phone (as in, there are no reported issues during a Zoom meeting, or any other non-Zoom related network processes) This is an issue we have been able to recreate several times on Wi-Fi (issue does not occur when connected by ethernet) . Here is what happens. If a user is on our wifi networkZoom phone call takes 15 seconds before audio connects (dead silence for 15 seconds then everyone can hear each other)Call drops at exactly 2 minutes (almost to the second).Zoom logs report all green (as in no issue reported) but also no audio data is being sent or received from the user that is on wifi. We've been recommending users plug into the network but thats not always viable. Also this only seems to happen on our wifi (not when a user goes home or off campus). Anyone see something like this before? Any ideas welcome! T