Zoom audio sources not working

Hello @blyons3,

Audio can get sideways fast.. especially if the virtual audio drivers are stepping on each other in a given system.  I would be happy to help but need a bit more info specific to your setup.

What operating system are you running and have you performed any updates lately.

What version of the Zoom client do you have installed?

@newl 

I'm dealing with the same issue. I cannot figure it out at all.

Let the rest of us know if you find a solution that works. I have submitted a ticket, but because the tech reps do not understand that this is not a studio setting or two zoom users attempting to account for lag time, they have not created a solution to address the issues that we have presented. They have added a background noise suppression default that eliminates live music. And the beta fix that they added to address live music only works on certain devices.

So I think there is some internal timer, some process in the background that shuts off the external mic. I have twice now reinstalled Zoom and when I first open it up, it works. And it doesn't matter if I unplug or restart Zoom or anything, it works as it should. But somewhere between 2–3 hours after reinstalling, something switches off and then it doesn't work anymore.

Zoom apparently auto-updated to 5.15.12 (Mac). I was on .11 when I first posted and responded to this post. For two days now, my microphone has worked without a problem. I really hope the update fixed it, but I haven't gone crazy and tried unplugging and plugging back in to see if that could initiate it, as it seemed to do in the past. But the timer of turning off after 2–3 hours seems to be solved. It's staying connected all day. I'll update if things change.

• It doesn't work for many of us... I have been attempting to get tech assistance on this issue for a few weeks now. Unfortunately, they have yet to provide a suitable work around. The ones offered by the tech in this chat didn't help me either. Please update if you come up with something. I really don't want to have to switch platforms that is so much trouble...

I sure wish Zoom would at least acknowledge the problem and insure us that someone is working to resolve it. I've followed Elliot's suggestion, and completely resinstalled Zoom. Unfortunately, this didn't resolve the issue of the "choppy" sounding music I'm trying to broadcast to my Zoom meeting associates. It appears that many others are having the same problem, so I have to assume the problem is with the Zoom app.

I used to be able to accomplish this with no problem, so I'm guessing one of the updates introduced the problem.

Any feedback from the Zoom support community on when we might get this issue resolved?

hi blyons3,

maybe the issue is zoom noise suppression.  you might try original sound.

Configuring audio for music and singing - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

I am having the same issues with my x 32 and cubase not sending my DAW through Zoom, nothing shows up on the meeters, have spent sooo much time on this for days of endless unrest.. I know you know this too well probably. Is there any way to get a. DAW into Zoom these days? My mixer sends only two out of 32 inputs in and acts very strange, nothing adds up with this

I've been hooped by Zoom on 2 events and unfortunately will have to find another solution. It is ashamed that a company that has made so much profit during the pandemic can leave professionals hanging like this. I thought it was the Silicon Macs, then I thought it was my interface. I even replaced my Zoom F4 Mixer with an RME Babyface Pro FS, the best of the best and it still doesn't work on any Mac Intel or Silicon M1/M3. Enough time and effort wasted, so long Zoom Meetings.