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Newcomer
Pesi
Newcomer
October 6, 2022
Solved

Zoom Audio issues for guests

  • October 6, 2022
  • 3 replies
  • 1 view

I have set my laptop as a Zoom Host

My guest has a Zoom invite on their laptop which they can access and they see my video just fine.

However, they cannot hear my audio even though the mic and speaker settings on both laptops are correct.

I am considering upgrading my Zoom account but am unwilling to do this if the audio cannot work.

Could someone please help?

Best answer by jaron

Yes I tested with both.
Thanks again for all your help.

Is there a way to contact support even though I am on the free account?

 


You should be able to submit a ticket even with a free account.  You can even open a ticket without being logged in for that matter.  Just be sure to include the meeting ID of your meeting with issues so they can look at the data from their end.

3 replies

ZoomTestKitchen
Specialist
ZoomTestKitchen
Specialist
October 6, 2022

A test I might suggest would be to start recording your meeting locally. Make sure you are speaking into your microphone during the recording. Then end your meeting which will trigger the conversion of your recording. When that conversion has completed view your recording to confirm that you can hear your own voice on the recording. If you can hear yourself, then Zoom is hearing you and the problem is on the other end. If you cannot hear yourself in the recording then your microphone is not working correctly.

 

If this information has proven helpful, please click on "Accept as Solution".

J
Explorer
jaron
Explorer
October 6, 2022

When you're in the meeting, click on Test Speaker & Microphone and conduct a test to confirm your devices are functioning properly with Zoom.  If the test fails, you know the issue is on your end.  If the test succeeds, then it probably isn't your issue and they may need to run the same test on their end.

 

P
Newcomer
PesiAuthor
Newcomer
October 6, 2022

Hi Jaron, please see my reply to Jeff...

P
Newcomer
PesiAuthor
Newcomer
October 6, 2022

Hi Jeff, followed your suggestion - recorded the test meeting on my Host computer and both video and audio got recorded ok. 

However, when listening on my other laptop  (set up as guest) the audio starts and then quickly breaks up.

Note: The guest laptop mic and speakers are set up correctly and test OK.

I have tested with multiple laptops (I have 3) and even switched host and guest laptops with no success.

J
Explorer
jaron
Explorer
October 6, 2022

If you have a licensed account, it may be worth going into your dashboard and viewing the meeting analytics to determine if perhaps you are experiencing audio quality degradation due to network quality issues.  If you are on wireless internet without a strong signal, that can significantly affect performance.

P
Newcomer
PesiAuthor
Newcomer
October 6, 2022

I will test using a wired connection, but regardless, why should only the Host laptop be affected, breaking up the audio in the 'Guest' laptop? Shouldn't both audio be affected?

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