Solved

As an admin, can I delete cloud recording data which has been created by other members?

I had a meeting today that I recorded. However, in a rush after the meeting, I closed all of the tabs which included the downloading of the recorded meeting to my computer. How can I recover that recording to review? I would appreciate any information. Thank you very much.

Hi everyone, I hope you’re doing well! I’m currently experiencing audio issues while using the Zoom app during meetings, particularly in conjunction with edge computing environments. Participants often report difficulties hearing me, and I also encounter delays in audio transmission. I’m wondering if anyone else has faced similar issues and what solutions you might recommend. Are there specific settings or configurations I should consider to improve audio quality during my Zoom meetings?Any insights or advice would be greatly appreciated! Thank you in advance for your help! Thanks!Ederson

Hello.  I am on Version: 6.2.0 (1855) and when I try to share my screen or a document with my meeting participants, I get a black screen.  I can't see anything and neither can they.  The only thing I can share successfully, is the Whiteboard.  Any ideas?

Is it possible to host a simulive and then invite participants to breakroom if there are questions raised during the simulive?

Hi my name is Abby and I am hard of hearing and I've been trying to find a way to have an ASl interpreter on  zooms because someone told me that is a thing and I can not see to find it and its really annoying me because I don't understand what people are saying to me when they are talking

I upgraded to zoom pro and got charged but my account still says basic. Please can someone tell me why is this happening and in how much time it will get updated Its been 24 hrs already

I am trying to get payment receipt under a former employee account.He is no longer in the company so I don't have access to his account to look up the receipt.Is there anyway that I can get it? 

How can I access the full transcript, not just the Meeting Summary? 

My last few Zoom meetings with a friend - he initiates and I join - his video is completely pixelated. He sees my video clearly, he sees his own camera clearly. I have tried uninstalling Zoom and reinstalling, changing HD to Non HD settings on both ends - no change.     

I have a new laptop, Dell 12th Gen Intel(R) Core(TM) i7-1255U   1.70 GHz, using Windows 11.Sharing music is not working. I've tested microphones, speakers - they work well when using them generally, no issues with playing music when not on Zoom.But when I'm on Zoom, sharing sound, the music comes in and out and mostly disappears. I've tried mono and stereo and other settings, makes no difference.The issue also occurred when attending an event with music and voice. When the person was speaking the sound on Zoom was fine, when music was played it was terrible, in and out and disappearing. I know how to share music, have done it heaps of times on previous laptop. Used two different music programs, same issue (iTunes, Windows). Assistance greatly appreciated. Thank you.

I use a Livetrak L-8 sound mixer. It is connected to my desktop (HPZ440 workstation). For Zoom Meeting, I lead songs using a microphone and a guitar. They are connected to the L-8 sound mixer so that my audience can hear my singing and guitar clearly. I use ethernet to ensure stable connection. I have a 1Ghz fibre broadband subscription.  I was told that sound mixer is the best approach, but I have failed to get good sound to the participants of the meeting. The vocal is scratchy and the guitar sound is choppy and at times inaudible. I have already selected the original sound (see attached screenshots) In fact it is worse than when I was using the TASCAM recorder/mic as a single audio input, directly connected to my desktop. Can anyone advise if there is something that I have missed? Thanks.

Hi all, I have several recurring meetings with no fixed date enabled.  Today I logged into my meetings and saw that they were all renamed: "Zoom Meeting" instead of their individual meeting titles.  The ID's are still unique, but I don't know which meeting is which. I tried to change the title of the mysterious "Zoom Meetings" and my ability to do so is greyed out with a message to ask my admin if I'd like to make changes.  As the owner and only user of the account I AM the admin.  Any thoughts as to what is going on and how to fix it?

Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?

Had a horrible experience today with Zoom and I'm working to avoid repeating that experience.Seeking how to access registration report and resend and access confirmation emails.Using Zoom version 5.17.2 (both Chrome and Opera on Windows 11)As today's session was getting started, I received several emails asking me to allow registrants to enter. Inside the meeting itself, I could find no way to allow entry. Later, I discovered this is supposed to happen outside the meeting and prior to the start. (why not from within the meeting?)For tomorrow, I've uploaded a csv with all the names and email addresses. Uploading worked beautifully. Yet, when I attempt to generate a Registration Report, the system searches for the date and finds nothing. The meeting is listed in My Meetings, but the Report generation interface states 'no data' for the meeting ID or the date of tomorrow's meeting.I searched for how to resend and access confirmation emails. the short version is 1. sign in, 2. go to Me

hello i have to attend 20 hours worth of classes over the weekend each class is 4 to 8 hours long. will the 40 minute limit kick me from the class?

I have updated my zoom app to version 5.7.5 (1020). I hid my zoom channel and I am unable to unhide it. Some of the channels show up when someone is added or someone sends a message in it. I searched for the solution on google and they work with older versions of zoom. Link-How to Hide or Unhide Chat in Zoom - YouTube .I figured out how to bring back the external contacts on my contact list, but not the channel. I even tried to exit and then open the app, it did nothing.

Hey All, There's been previous posts with this question with no answer that I could find - still getting this error on the newest Zoom plug-in, 5.14.10.876. This is happening only about 10% of the time and will reset the description back to default. We've seen this both while updating a meeting description after it's created, and even when opening an existing meeting, not making any changes, then closing. Need to get a fix going for this, I look forward to what people think!

I'm a teacher who uses Zoom for weekly classes. My students are in high school and have a high-school sense of humor. Which is fine, but can get inappropriate at times. I'd love to see the following features added to the Chat within meetings:1) The ability for the Host/CoHost to delete comments or chats made that they deem inappropriate.2) The ability for the Host/CoHost to stop one participant from the ability to write in chat, without kicking them out of the meeting altogether. These would really help me moderate student behavior, without making a student miss a lesson.

Hi all, I need help creating an "Add Zoom Clip" from a previously recorded video. There is no tutorial for it and nothing on the Zoom tutorial.Please help,

I schedule Zoom meetings on behalf of my supervisor, using the Zoom for Google Workspace plugin. When I schedule, I ensure that my supervisor is the host, not me. Still, when she starts the meeting and I am not present, if anyone needs to screen-share, they cannot. I have to join the meeting (at which point I automatically become the host), and then give her host permissions. Then she can allow screen-sharing. I don't understand why she is not being given host permissions when she starts these meetings, if she is listed as the host after I schedule. This causes a major issue if I am not immediately available to join the meeting to give her host permissions. Anyone know why this would be? Thank you!

I use dual monitor mode to project a second screen.  With the change to Zoom Workplace, we now get a black border around that 2nd screen along with a Zoom Workplace logo in the upper left. We really need the content of that window to be full screen like it used to be. How do we get rid of that black zoom workplace border around the window?

The 'Start Meeting' button has disappeared from the desktop application (Macbook Pro) for My Personal Meeting ID.It just shows the buttons 'copy invitation' and 'edit'. I don't know that I have changed any settings anywhere.I have to go into the online Zoom account > meetings > personal meeting room > start new meeting to be able to get into my own meeting room. How can I get the button back? Thanks!

Zoom stopped functioning during a video meeting and would then freeze if I tried to rejoin the meeting.  So I uninstalled it. Then downloaded the latest Zoom installer and tried re-installing. Initially the error was about a missing dll (d3dcompiler_47.dll) so downloaded 32 and 64bit versions. Then the Zoom installer error changed to  "The application was unable to start correctly (0xc00007b). Click OK to close the application." The installer gets far enough that Zoom Workplace v6.2.3 (47507) shows up on the list of installed programs Troubleshooting stepsThe OS is Windows 8 (yes I know! but it is what it is). Because of the missing dll issue I decided to runDISM.exe /Online /Cleanup-Image /RestoreHealth  and  sfc /scannow.  sfc claimed to have fixed any errors that were found.  I also uninstalled/reinstalled ATI Radeon graphics drivers (which included  Microsoft Visual C++ redistributal Tried the installer again, 0xc0000

Dear Zoom community, I have been recording on Zoom with my desktop computer. However, I went on a trip and bought a Samsung Chrome laptop to do the same. However, after downloading the application, there is no record button, even after changing the settings on my profile as indicated. Your help would be greatly appreciated.  Thank you, graciously.  Karen