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Low system resources error

Forum|Forum|3 years ago
March 1, 2022
18 replies
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A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting. I am using the same 2020 laptop as I have been for two years. I never got these messages before, and now even when I close all other applications, I get stuttering and freezing. Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

Best answer by J-Zoom-ATL

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy.

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware.

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists.
Zoom primarily should be using between 5% to 15% CPU (possibly up to 25% depending on the specs) on a well suited machine.

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues.

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation.
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems).

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

J

J-Zoom-ATLAnswer

Employee

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy.

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware.

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists.
Zoom primarily should be using between 5% to 15% CPU (possibly up to 25% depending on the specs) on a well suited machine.

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues.

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation.
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems).

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

B

BMAVillageAuthor

Newcomer

Nope. None of these things. My computer is the same computer with the same programs that worked perfectly on zoom every day until one day it stopped. Then every time, no matter if I had ZERO other applications running, I would get this error message. So I uninstalled Zoom and reinstalled it, and boom, fixed. Same computer, no other changes made.

M

miiko

Newcomer

Agree with that. After a full year of trying absolutely every suggestion (high-end new machine, W11, 32G RAM), I found that the one way to get smooth audio and video is to use a VPN.

BTW: I do not have any of these problems with an older W10 machine with only 8GB of RAM

J

JDenton

Newcomer

Interesting..I just got off of a company meeting and we had the same message on our screens. That has never happened before.

A

Acadza

Newcomer

All the Solutions presented by Zoom Employees here are pointless... I have not renewed my subscription - this creates a lot of chaos especially when you are live streaming - I have Nvidia 8GB graphics card along with 16GB ram and i7 11 gen...

Teams is much better option - even Google Meets is workable - though personally I love whiteboard feature of Zoom but the issue of low resources creates a lot of issues

J

J-Zoom-ATL

Employee

@JDenton This message is going to be local to the machine, so in this case it would have only been a coincidence that the low system resources were seen by multiple people in the meeting.
What I shared above would apply for anyone receiving that message.

The only alternative would be if someone was screen sharing their desktop and received the message, then this would show in the screen share.

M

miiko

Newcomer

Can you please look in to the "your internet connection is unstable" thread, as these problems seem to be related. Many thanks

K

Kickyn

Newcomer

Finally I can fix it in my laptop after uninstall Zoom then reboot my laptop. And reinstall zoom again. A week already and have no more low resources error.

W

whourie

Newcomer

Same issue here "Low System resources" , I use Acer Aspire A514-54G (2022 Laptop) 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz & 16.00 GB RAM + Window 11 Home.
This problem happens so often, only when I use Zoom, and especially when I share my screen, despite more than 70% of CPU/RAM is empty.

When It happens, it's very embarassing situation for me, as people think I don't have a good internet and occurred so many times with same people, I try to kill all background processes, and all windows. But no success, the problem persists only until I restarted my laptop.

Come on guys, please fix this bug.

M

MDK-2023

Newcomer

You mention "good Internet". When you run a "Speed Test" (www.SpeedTest.net) what speeds does it report for "download" and for "upload" ?

Are you using an Ethernet cable to connect your computer to the cable-modem (or telephone company's adapter), or are you using WiFi between your computer and the cable-modem? If using WiFi, is your WiFi using "Wireless N" or the much-faster "Wireless AC" communication protocol (assuming that the cable-modem supports "AC") ?

M

miiko

Newcomer

Hi there
Typical speeds over a wired connection are 500mbps up and down
Speeds over 5GhZ wireless are similar, perhaps 10% slower
Wifi protocol is Mixed, so a/n/ac

Hope that helps,
Miiko

D

DaveK25

Newcomer

same for me - have been using zoom for years with no problems, now I get terrible audio quality every meeting so much so I cannot use it with confidence so am having to move across to Teams. It's no good for zoom employees just to say this issue is local to everyone as it obviously isn't

C

CharlesH

Newcomer

I have the same issue and none of your suggestions work. Every time I use Chrome when running a Zoom session, Zoom says it has low system resources. All other apps are switched off, it's really only a Zoom issue with Chrome. It's not a bandwidth issue as I am on a 1gB fiber and not on Wifi but a cable connection to my router. It's embarrassing to see you say "reinstall Zoom'' as I get weekly reinstalls with all the updates that you do. Except this issue, you don't seem to be able to solve this.

M

madamescorpio

Newcomer

Have to agree with most of the posters in this thread. Zoom worked great for a couple of years and now all of a sudden, getting a low resource message and laggy zoom, with stutter. NEVER happened during lock down, and I alway had several things running. This happens when I am using my work zom account, with the University. My personal Zoom does not do this...yet.

J

jwardlaw

Newcomer

Totally agree on the degradation in performance. Zoom brings my laptop to a halt every time. Never had this issue until recently. I'll reinstall the application but I doubt it is going to help.

F

Flyfisherman

Newcomer

I am in the same situation. Noticed degradation of meeting quality within the last 4-6 months on Windows MAchine. What I found out so far, is that ALL of the NEW APPS, that I don't use, such as calendar, contacts, scheduler, team chats, etc. are consuming resources inordinately. Zoom has two services for Zoom Meeting, and One for Zoom Workplace. Workplace consumes more than 100% more than Meetings two instances do. Zoom also uses Webview2 Manager which consumes more than TWICE the memory and resource for calendar, mail, storage, and more, which I DONT USE and have turned off. Poor application performance. Why can't we remove Webview or the extra services?

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