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Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoom client, the phone still won't make calls out from that number, even after resetting and seems bound by whatever settings it was given upon initial setup. Another thing we can't seem to figure out is how to transfer directly to a voicemail from the handset? All of these processes are so straight-forward in the Zoom client/web app, but not on the hardware! Any insight at all is very much appreciated!

Dear Zoom Team,My name is Wee Akara and I registered my Zoom account using the email "***********". My account was deactivated on 31/8/2024 due to a violation of the Terms of Service or Community Standards.I believe this deactivation is a mistake, as I have not violated any terms. I have strictly adhered to Zoom’s Terms of Service and Community Standards.I have attached evidence that supports my claim, such as screenshots of my account activity and relevant emails.I kindly request that the Zoom team review and reactivate my account.why I can sign in to Zoom on my mobile device but not on my Windows computer?Show error code :1132Sincerely,Wee Akara  

All, I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone.How do I go about setting the time zone for all of the current (and future) phones so they default to the time zone we're in? I've been able to change them one at a time, however, I have too many phones to do this individually. Thanks!

I would like to know if it is possible to have a single link for multiple meetings that take place on different dates and different days of the week.A client has asked me to organize this.I would like to know if this is possible and, if so, how do I set this up.

Hi folks, does anyone know if there's a setting to have the Zoom Webinar waiting room video play for attendees before they get into the webinar, even if they log in late?

I own an online school where use Zoom for our students. We have several classes at the same time and the teachers are not considered as users on our Zoom account. It's difficult for us to start the classes for each teacher and then make then a host. Is there a solution where the teacher can start the meeting directly once schedule by the school on Zoom? We have more than 5 different teachers and they have each 2 hours a week. 

Hello everyone,I am experiencing issues with the recent Zoom update in our seafood processing company based in the UAE. Since the update, we’ve encountered several problems, including [briefly describe the issues—e.g., connectivity problems, audio/video issues, or specific feature malfunctions].These issues are affecting our operations, as we rely heavily on Zoom for internal communications, virtual meetings with clients, and coordinating with our international teams.I would appreciate any guidance or solutions from the community or Zoom support. Has anyone else in the UAE or in similar industries faced these challenges? If so, how did you resolve them?Thank you for your help! 

Hi! When someone registers for a meeting and I want to send reminder emails what link do I use so that everyone who registered can get in without having to re-register? I thought using the link that was added to our calendar would work but that prompted everyone to re-register before hopping on the training.I have another meeting coming up- we used the meeting setting and required registration. What link do I use to send in reminder emails? Thanks!

Why can't you simply ad hoc add a personal external number to your Zoom Phone without having to invite, blah, blah blah!

Hello, I was searching on the web for a problem I had and came across a question that was pretty much what I was trying to do. My community profile was not set up, so I did the setup, then went to answer the post. I answered... twice.. because my first reply was gone when I went back to look at it and so, all my replies are gone. What is up with this? Is there some kind of moderation that need to approve posts I do not know about? I was providing my solution to the issue mentioned in the post. That is not very useful for users if replies get deleted..

Where can I find settings that enables members to automatically join a reccurring meeting even if the host is late?

Can I restore the recorded video of the deleted account?

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan. Do I need a provider carrier exchange for this. Please help 

Hi, Is there an easier way to schedule digital content by day if I need to alternate it by week for a long period of time?For example, my company deploys e-signage on our TVs and we have bi-weekly reminders to submit timecards for employees/managers. Right now I only see a way to add content list from one start date to another, but not the ability to schedule only specific dates. Would I just have to keep adding content list for every other week?

Under the new policy, we have limitation to assign the pro license to another user in the organization.   However once we changed to unassign, the pro license is idle and cannot assign back to any one else.   At least the license should be available to the owner right? Please fix the bug.

Hello, We are using Zoom Web SDK, now user can set virtual background from limited selections(images) preloaded with SDK. It seems there is no way to allow user to upload or use their own virtual background image

My PC system match virtual background without physical green screen my computer processor is Intel i3 gen with 3020ghzPlease help me

Individual registration can be very difficult to manage when dealing with student classes. In addition, sharing links can sometimes make the individual link option of limited value, even though it is an essential feature to have. Regardless of whether registration required is turned on/off, I'd prefer to have at least screen names be captured for polling results and reports, which I understand does not happen and "guest" is recorded instead. (I also appreciate the challenges of people having the same name, but that can be managed.) I have heard that you can not have registration required and then turn it on after you set up the meeting, whereby users will need to enter their name and an email address and can proceed into the meeting with the same link, no individual links needed. Will that capture the registration information? That would be ideal getting screen names and email addresses. Has anyone tried this?

Dear zoom management. I upgraded my zoom but unfortunately this is zoom pro.I need more upgrad like 300 person plus co host i wnat to make. Please upgrad my account and i will pay rest of money. Regards 

We hold a meeting 5x per year.  Meeting invites are sent to our mailing list via Mailchimp.  We also produce flyers to encourage those not on our mailing list to attend.  We also post the flyer on Facebook and Instagram.  Over the last 5 years of hosting these events, we have never had more than 100 people register.  For our February event we have over 350 "people" register.  Our audience is typically those that reside in the SF Bay Area.  I suspect that many of these "people" are not real because 117 of them registered BEFORE we advertised the meeting and many of them are from outside California - plus a few from outside the United States.  I think that there is a glitch in Zoom's system but cannot speak with a live support person.  I have gone back and forth with service tickets - but that process has not been helpful.  I also noticed that previous meetings of this type are no longer available in the past meetings view (other pas

Is it possible to have a user be able to log in and out of a call queue.  For example there are 2 people assigned to a queue. On M,W,F person A takes the calls however on Tuesday and Thursday Person B takes the calls.

Hi. I have an organization with several Zoom users.  All of us are able to join video calls in the browser (using the built-in web version, not the SDK). All of us are able to use virtual backgrounds except one person.  This person keeps getting the following error: They are using the most recent version of Chrome. Why is this issue happening? 

I'd like to download the list of Registrants BEFORE I approve or deny them - as we need to confirm they are eligible to attend our webinar.  I cannot find anyway to get that list to compare to my eligible list? Reports seems to be AFTER the webinar is over.

I only see 2 reports in ZOOM (Admin) Website that are somewhat useful Phone System Management> LogsAccount Management>Reports>Usage Reports>Phone SystemAccount Management>Reports>User Activity Reports>Phone System Operation Logs Am I missing a place to see reporting for Strictly ZOOM Phone on the vanilla Web Admin Webpage (web-admin)? Is there anything useful in the ZOOM Power Pack in terms of ZOOM-Phone-Reporting that I should be looking at? FINALLY is there any 3rd party reporting products or services I could look at? Thanks in advance      

Hello,I am having an issue accessing the "get workplace's reservations". The error is as follows:{'code': 4711, 'message': 'Invalid access token, does not contain scopes:[workspace:read:list_reservations, workspace:read:list_reservation:admin].'}I have verified that I have 'workspace:read:list_reservation:admin' added to the scope of my app. Have been able to access other endpoints with no problem except for this one endpoint. Also using server-to-server oauth. It is also as an account-level app. Have tried valid and invalid workspace ids with the same error message. I have verified that I am using a get command for the call.  Looking for any help on what maybe causing this or other places I can look. Thanks.