Solved

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.

I don't have the account settings to turn off ai I am the only user any suggestions ?

I've been having issues connecting to teams meetings in one of our Zoom Rooms. When we enter the teams meeting id the controller would just spin and never join and the TV itself is stuck on a white screen. 

This app is terrible. It used to be ok, but now there are things are so counterintuitive.  Also the help files refer to things that don't exist or they exist on the web platform but not within the software. Why!?? Example. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060943 Here it says: "How to enable annotation for meetings""Sign in to the Zoom web portal". Why?? Why can't it all be in the same place?Then it says "In the navigation panel, click Account Management then Account Settings."There isn't an "account management" button. It's called "My account"Then it says "Under In Meeting (Basic), verify that Annotation is enabled."There is NO "In Meeting" button on that page. With the amount of settings that you guys have in this app, why don't you have a search field to search for whatever setting I want to change, like adding the annotation tools?Frustrating as hell.It's impossible to follow help instructions like this.The reason w

Can somebody tell me is it possible to Integrate zoom webinars registration form on the website? So that people can register on the web page and the registration information will be sent to zoom.

When I am recording my webinars you can see gray boxes in the recording and on the screen that viewers are watching. How can make my recordings cleaner. I use two computers.  One to administrate and the other one for recording? Suggestions please! Thank YOU!

Zoom is not creating the summaries although I Turned on meeting summary automatically when meetings start

Can someone detail how to update the Zoom version 5.16.6.TIA

Has anyone worked out how to change the sound in the Timer App in Zoom? Zoom has updated the Timer App, and (according to"Timer app sounds" ) the sound is plays can now be changed. The default sound has certainly changed. I want to change it back to the previous default sound, but can't work out how. Just wondered if anyone else had worked out how to change the sound that the Timer app plays. To be specific, I want to change the sound that plays when the timer counts down to zero. 

オンラインミーティング（参加者側）でビデオＯＦＦ時に自身のアイコンが出る時と出ない時があります。自身の設定で、出ないようにすることはできますか？□アイコンを表示しないがミーティング内の設定ウィンドウで出ない時も気になります。主催者側の設定でしょうか

ユーザーグループの中でメッセージの送信ができる人とできない人はどこの設定が違うのでしょうか具体的には、プロフィール画面右に青いボタンで、繋がりにかかわらずメッセージを送信するがある人とない人が居ます。

I am running WIndows 11 Home on a x64 Dell XPS 13 laptop.  Latest versions of Windows (10.0.2263) and Zoom (5.16.10 - 26186) installed. Every time Zoom accesses my camera, the light comes on and then WIndows 11 gives me a blue screen error (BSOD).. This occurs when I try to access Video settings, Background setting, click an invitation to a meeting, or enter meeting specifics manually. At this point, it is impossible for me to use Zoom (I have already had to replace my motherboard due to this) Any suggestions? TIA

I'm looking for information concerning the process for ordering new Zoom phone service using Zoom's Partner Exchange Program in Uganda. Any information will be helpful. 

ウェビナーが被ったときに同時参加したいです 同時刻に、別々の所属コミュニティでウェビナー参加の事があります裏技をご存知の方同時に参加できる方法教えてください 自分の持っている答えはアカウント増設して、別デバイスで参加なのですが１つのPCでマルチディスプレイ対応したいです よろしくお願いいたします

When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is there a way to prevent calls from coming through when the user is on a meeting as well?

Hey Zoom Team,  One error my team makes often is forgetting to turn back on the recording after pausing it. Often times it is paused at the start of the meeting before we get started and it is forgotten. Is there a warning message that can pop up when pause is enabled? To make it better UI it can have a check box that says don't remind me of this again, for people who don't care.  Thanks PTH

I'm creating a CAP using a Common Area Phone package and only assigning an extension. There is no phone number or DID assigned. There is a desk phone needed - Poly Edge E220. Is there a way to restrict this phone from making external calls? I've created speed dial buttons for the key internal numbers it needs to reach. I've disabled international calling. But I can't find a setting to stop it dialing other external calls that will be metered. Am I missing something?  Thanks,Chris 

I was using the API (Get Meeting recording) and the results provided me a long URL to a video recording of the meeting.  I tested that URL in a private browser window and was surprised that I didn't need a token to retrieve it. Is it available on the public internet as it appears, and is the really long GUID in the URL a method to make it hard to construct, or are there setting I can I make to require a token?

I have recently got a new laptop with Windows 11. I can't get the built in microphone to work with Zoom. I am able to use the microphone with other programs and apps, so know it works. I have followed many troubleshooting suggestions online with no luck. Is there anything I can try? Thanks!  

I have a Logitech Rally Bar along with Tap IP configured for Google Meet. Some of our meetings are Zoom, and I heard that Zoom interop should be capable for free. I went into the Google Meet and configured it to allow Zoom interop. (I also added a token from my Zoom account to allow it to bypass waiting room.) I believe I am supposed to see a Zoom dropdown or I'm supposed to be able to join a meeting that has a Zoom invite and says via Zoom. I get the message "Can't connect to this meeting" "This device can't connect to Zoom video conferences". However it does say that Zoom is enabled. Can anyone help? Thank you!

Hi, I am trying to import a registration list and when I click on the Import from CSV box, a dialog box opens but no file name has populated. As a result, there is nothing to save. 

If we delete a user from our account, will the meeting links that they had already created still work or no?

Error says "Cloud Recording has been disabled. Delete existing recordings or purchase additional storage to continue to record" When I go to recordings, there are no recordings there. There is no Trash tab/link so cannot see/delete what's there. I am the account admin and only user. I have an active (basic) Workplace Pro account (and Webinar subscription). How can I delete recordings from trash? thanks all!  

I have a DragonTouch K10 tablet (Android 8.1.0).Internal, Bluetooth and wired headset audio are all fine with other apps, e.g. AudioLab, where I experience no problem at all with any of the microphones. (AudioLab did need me to opt explicitly to use the Bluetooth microphone the first time.)But I simply cannot get the Android Zoom app (currently version 6.3.11 (28195)) to pick up audio from any microphone at all, internal, wired, or Bluetooth. Zoom thinks I have a microphone, the microphone permissions setting is in place, but no sound is picked up. Meanwhile the speaker is 100% fine in all cases.I have uninstalled and reinstalled Zoom on the tablet from the Google Play Store, and most recently tried the app download on the Zoom website, all with no joy.This site indicates that Zoom fully supports Android 8.1.0.I have tried the Zoom test (zoom.us/test) which just tells me I have a microphone and then exits (not helpful).I have run out of things to try, any ideas gratefully received.

I have read about Spotlight and decided to use it during a meeting of writers where I serve as Zoom Host. They produce short documents, send them to me and I put together a document for the group. During the meeting, I use Share Screen to show the document so others can follow along as the author of the section reads what s/he had submitted. When I Spotlighted the reader, others could still change their view so that they still saw all participants rather than just the Spotlighted one. This is not what I expected and seems to contradict what I read about Spotlight. The session isn't being recorded. Am I missing something or is that just the way it works?