Zoom Phone: Compliance Admin auditing
Hey Everyone!
We want to know if there are ways to track if our managers are listening to call recordings made by juniors. The managers should be auditing the calls for quality and our Compliance team monitors the managers to ensure they are doing their checks.
I checked the admin activity logs but cannot see if people are playing the recordings in the Zoom Phone logs sections. We don't want our managers to be able to download /delete the recordings; I know if they download the recordings we can create a trail but we would like to not consider this as a solution.
If anyone has a solution let me know. Or is this something we would need Zoom Contact Center for....
