Call recording archive

Forum|Forum|4 years ago
October 1, 2021
3 replies
3 views

What are the options to save call recordings for people that leave the company? We do not want to lose the recordings. We need them for historical purposes.

Best answer by sgmathew11

If you have a business enterprise you should be able to change the data retention to how ever many days you would like. By default it is set to 30 days in Zoom.

Phone System Management> Logs> Recordings

If you use the sidebar and go to the area mentioned above you should be able to download the recordings you would like as well.

Three links below.

Changing call recording settings , Viewing Zoom Phone recording logs, Viewing call history and recordings

M

MattS

Explorer

Hi, I'm not sure what scale you have at your company, but when manually deleting users in the admin portal there is an option (via popup) that allows you to transfer recordings to another user. Maybe there is a way to automate this if you are deleting users regularly (larger company).

N

naveen

Community Champion | Employee

@bbazian - Alternate option, you can use Zoom Phone APIs E.g. phoneuserrecordings to download the recording file to your own storage (there's the one-time dev-ops effort needed to create a scheduled script).. Full ZP API list - zoom-phone-api

S

sgmathew11Answer

Explorer

If you have a business enterprise you should be able to change the data retention to how ever many days you would like. By default it is set to 30 days in Zoom.

Phone System Management> Logs> Recordings

If you use the sidebar and go to the area mentioned above you should be able to download the recordings you would like as well.

Three links below.

Changing call recording settings , Viewing Zoom Phone recording logs, Viewing call history and recordings

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