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Explorer
March 20, 2025
Solved

Reembolso

Agradeceré su ayuda paya que me indiquen cómo hacer el reembolso ya que no hice la cancelación antes del pago en automático. Gracias 

S_K
S_KAnswer
Community Champion | Employee
March 24, 2025

Hello @RABALTAZ,

 

Welcome to Zoom Community!

I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription charges are non-refundable once processed. However, our Billing Support team can help you with cancellation and your account will remain active until the end of the current billing cycle. Please submit a Billing Support case for assistance.

 

Cheers!

~S

2 replies

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
March 24, 2025

Hello @RABALTAZ,

 

Welcome to Zoom Community!

I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription charges are non-refundable once processed. However, our Billing Support team can help you with cancellation and your account will remain active until the end of the current billing cycle. Please submit a Billing Support case for assistance.

 

Cheers!

~S

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S_K
Community Champion | Employee
Community Champion | Employee
March 28, 2025

@RABALTAZ - Since only Zoom Billing can assist with this, I've marked my reply as an accepted solution. If you still need help, please contact Zoom Support.

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