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shrabonidey94
Newcomer
shrabonidey94
Newcomer
August 2, 2023
Solved

Zoom was narrating everything

  • August 2, 2023
  • 9 replies
  • 81 views

 

Hello All, I'm seeking support on Zoom technical issue which i faced yesterday during hosting a meeting where I was sharing my screen (sharing videos and audios), accepting participants from waiting room etc. The problem which I faced was that the zoom was narrating everything like when a person is joining the meeting or when person is leaving, when i was making someone co-host, or when I started sharing my screen. Please help me to figure it out because tomorrow again i have to do the same.

Also, let me know if it is a global issue from the main account or was a problem with my zoom account or system(mac).

Thanks!

 

 

 

 

    Best answer by Frank_TB

    Hello,

     

    It sounds like you have the Zoom Screen reader turned on.

     

    Screen reader alerts allow you to hear custom announcements using your screen reader whenever specific actions are performed in Zoom, such as when the host has muted audio, when closed captioning is available, or when you have received an IM chat message. You can manage which alerts you want the screen reader to announce.

     

    How to enable or disable screen reader alerts

     

    • Sign in to the Zoom desktop client.
    • Click your profile picture, then click Settings.
      Click the Accessibility tab.
    • Select the check box next to each alert to enable or disable it.

     

    https://support.zoom.us/hc/en-us/articles/360048870451-Using-screen-reader-alerts 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

    9 replies

    F
    Community Champion | Customer
    Frank_TBAnswer
    Community Champion | Customer
    August 2, 2023

    Hello,

     

    It sounds like you have the Zoom Screen reader turned on.

     

    Screen reader alerts allow you to hear custom announcements using your screen reader whenever specific actions are performed in Zoom, such as when the host has muted audio, when closed captioning is available, or when you have received an IM chat message. You can manage which alerts you want the screen reader to announce.

     

    How to enable or disable screen reader alerts

     

    • Sign in to the Zoom desktop client.
    • Click your profile picture, then click Settings.
      Click the Accessibility tab.
    • Select the check box next to each alert to enable or disable it.

     

    https://support.zoom.us/hc/en-us/articles/360048870451-Using-screen-reader-alerts 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

      shrabonidey94
      Newcomer
      shrabonidey94Author
      Newcomer
      August 2, 2023

      Thank you so much for your help!

       

        F
        Community Champion | Customer
        Frank_TB
        Community Champion | Customer
        August 2, 2023

        Happy to help.

        Regards

        P
        Newcomer
        pare
        Newcomer
        October 13, 2023

        I'm having the same issue. everything is disabled and im still hearing it talk

        Z
        Newcomer
        Zivm
        Newcomer
        November 6, 2023

        I disabled all the screen reader alerts and it still announcing, I also disabled it in my computer accessibility settings, what should I do? 

        L
        Newcomer
        lbuchanan
        Newcomer
        December 7, 2023

        I disabled all the screen reader alerts and it still announcing, I also disabled it in my computer accessibility settings, just like everyone else.  I uninstalled and reinstalled.  Looks like there's a bug.  Maybe it's not updating our preferences on the backend when the request is made to your API. 

        Did anyone else ever find a solution (other than the one that was accepted)?

          C
          Newcomer
          ctrought
          Newcomer
          December 8, 2023

          Having same problem tonight as you did a few hours ago. Really hope this gets fixed. 

          M
          Newcomer
          melanieannfigg
          Newcomer
          February 6, 2024

          Nothing I do is fixing this. I want this guy to stop announcing everything and interrupting all the time!!! I hate this. If this is a bug, it needs to get fixed ASAP.

          W
          Newcomer
          wakebrina
          Newcomer
          February 29, 2024

          I have the same problem!!  Everything is disabled and it still does voiceover for everything in Zoom.  How do we make this stop?!?!

          J
          Newcomer
          jastubbl
          Newcomer
          December 11, 2024

          I am still having this issue, have tried all of the mentioned work arounds and it's becoming incredibly frustrating for not only me but my coworkers. Please fix this or let me know what I can do to remedy this issue. 

          K
          Newcomer
          kme167
          Newcomer
          January 8, 2025

          I am having the same problem.  Can someone please help?

           

          MGSR
          Community Manager
          MGSR
          Community Manager
          January 16, 2025

          Welcome to the Zoom Community, @kme167! Kindly check out @CarlaA's answer in this thread. 

          D
          Newcomer
          dontmakememac
          Newcomer
          March 21, 2025

          Good morning, 

          @CarlaA & @MGSR - I can confirm that my Screen Reader settings are all disabled yet the issue is persisting. Zoom actions continue to be narrated over my speakers, same as OP.

           

          Issue is not resolved via proposed solution.

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