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Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?

Had a horrible experience today with Zoom and I'm working to avoid repeating that experience.Seeking how to access registration report and resend and access confirmation emails.Using Zoom version 5.17.2 (both Chrome and Opera on Windows 11)As today's session was getting started, I received several emails asking me to allow registrants to enter. Inside the meeting itself, I could find no way to allow entry. Later, I discovered this is supposed to happen outside the meeting and prior to the start. (why not from within the meeting?)For tomorrow, I've uploaded a csv with all the names and email addresses. Uploading worked beautifully. Yet, when I attempt to generate a Registration Report, the system searches for the date and finds nothing. The meeting is listed in My Meetings, but the Report generation interface states 'no data' for the meeting ID or the date of tomorrow's meeting.I searched for how to resend and access confirmation emails. the short version is 1. sign in, 2. go to Me

hello i have to attend 20 hours worth of classes over the weekend each class is 4 to 8 hours long. will the 40 minute limit kick me from the class?

I have updated my zoom app to version 5.7.5 (1020). I hid my zoom channel and I am unable to unhide it. Some of the channels show up when someone is added or someone sends a message in it. I searched for the solution on google and they work with older versions of zoom. Link-How to Hide or Unhide Chat in Zoom - YouTube .I figured out how to bring back the external contacts on my contact list, but not the channel. I even tried to exit and then open the app, it did nothing.

Hey All, There's been previous posts with this question with no answer that I could find - still getting this error on the newest Zoom plug-in, 5.14.10.876. This is happening only about 10% of the time and will reset the description back to default. We've seen this both while updating a meeting description after it's created, and even when opening an existing meeting, not making any changes, then closing. Need to get a fix going for this, I look forward to what people think!

I'm a teacher who uses Zoom for weekly classes. My students are in high school and have a high-school sense of humor. Which is fine, but can get inappropriate at times. I'd love to see the following features added to the Chat within meetings:1) The ability for the Host/CoHost to delete comments or chats made that they deem inappropriate.2) The ability for the Host/CoHost to stop one participant from the ability to write in chat, without kicking them out of the meeting altogether. These would really help me moderate student behavior, without making a student miss a lesson.

Hi all, I need help creating an "Add Zoom Clip" from a previously recorded video. There is no tutorial for it and nothing on the Zoom tutorial.Please help,

I schedule Zoom meetings on behalf of my supervisor, using the Zoom for Google Workspace plugin. When I schedule, I ensure that my supervisor is the host, not me. Still, when she starts the meeting and I am not present, if anyone needs to screen-share, they cannot. I have to join the meeting (at which point I automatically become the host), and then give her host permissions. Then she can allow screen-sharing. I don't understand why she is not being given host permissions when she starts these meetings, if she is listed as the host after I schedule. This causes a major issue if I am not immediately available to join the meeting to give her host permissions. Anyone know why this would be? Thank you!

I use dual monitor mode to project a second screen.  With the change to Zoom Workplace, we now get a black border around that 2nd screen along with a Zoom Workplace logo in the upper left. We really need the content of that window to be full screen like it used to be. How do we get rid of that black zoom workplace border around the window?

The 'Start Meeting' button has disappeared from the desktop application (Macbook Pro) for My Personal Meeting ID.It just shows the buttons 'copy invitation' and 'edit'. I don't know that I have changed any settings anywhere.I have to go into the online Zoom account > meetings > personal meeting room > start new meeting to be able to get into my own meeting room. How can I get the button back? Thanks!

I am on Zoom 6.1.11 with Pro subscription on MacOS Sequoia 15.0. I am having the following issue: I host the meeting on my laptop, and I want to screenshare the entire screen on my iPad (using the screen mirroring between the laptop/iPad). When I do this, I cannot see the little video of the other participant.  I am doing this in the context of teaching, where I want to face the video camera straight on sometimes, and sometimes write things on the iPad. But, not being able to see the video of the student is very detrimental. I'd prefer not to just do Zoom on the iPad and just share the screen there, since the angle of the video is unnatural. I don't remember this being an issue when I was working somewhere where we had one of the enterprise level accounts for free, is this why the screen mirroring is wonky now? 

Zoom stopped functioning during a video meeting and would then freeze if I tried to rejoin the meeting.  So I uninstalled it. Then downloaded the latest Zoom installer and tried re-installing. Initially the error was about a missing dll (d3dcompiler_47.dll) so downloaded 32 and 64bit versions. Then the Zoom installer error changed to  "The application was unable to start correctly (0xc00007b). Click OK to close the application." The installer gets far enough that Zoom Workplace v6.2.3 (47507) shows up on the list of installed programs Troubleshooting stepsThe OS is Windows 8 (yes I know! but it is what it is). Because of the missing dll issue I decided to runDISM.exe /Online /Cleanup-Image /RestoreHealth  and  sfc /scannow.  sfc claimed to have fixed any errors that were found.  I also uninstalled/reinstalled ATI Radeon graphics drivers (which included  Microsoft Visual C++ redistributal Tried the installer again, 0xc0000

Dear Zoom community, I have been recording on Zoom with my desktop computer. However, I went on a trip and bought a Samsung Chrome laptop to do the same. However, after downloading the application, there is no record button, even after changing the settings on my profile as indicated. Your help would be greatly appreciated.  Thank you, graciously.  Karen    

Hello, We have a recurring monthly meeting with external sponsors and the zoom meeting details that have been given out are the "owner" of the zoom account.  Unfortunately he had a medical emergency and is out for the next few days.  I'm an admin on the account - is there any way I can "take over" his account so I can proctor the meeting tomorrow instead of having to send out new zoom details?  Our fear is that there are quite a few members and we don't want to confuse folks with the revised invite.  

Hi There, I'm having an issue where once our phones are provisioned to Zoom I can no longer access their config page. We are using VVX150, 250, and 450 as well as a few d230. All with the same results. Once provisioned the config page is inaccessible. Seems the phones are refusing the connection.  I'm trying to find a feature with the config page to remove the need to press send after dialing a phone number. I think I know how to do this if I could access the config page.

Everything worked in ubuntu 22.04.5 LTS and zoom 6.1.6.Upgraded to ubuntu 24.04.1 and have one major issue: when I minimize the zoom window to a floating thumbnail, I can't restore the full size window.  Mousing over the double arrows (bottom right) I get "Show full meeting window" but clicking only causes the thumbnail to blink.I have tried rebooting, upgrading to the newest zoom 6.1.11, and removing .config/zoom.conf & .config/zoomus.confCurrent system:zoom 6.1.11ubuntu 24.04.1 LTSthinkpad x1 carbon gen11

Does anyone know if I can change a meeting to a webinar without losing/changing the current link? I've already sent the link to participants so don't want to it modified.

I hosted a meeting and recorded it on the cloud.  After Zoom completed it, I trimmed it to remove the first 2 minutes and 50 seconds.  I received a notification that the trim was finished.  However, I cannot find the trimmed version. Only the original recording is available. How do I find my trimmed recording?Dennis v.

I recently changed my sign-in email on my account.  It was confirmed and the new email is now active.  When I create a new event the host email address that shows up on the invite is still the old address.  I want it to be the new email address.  Is there somewhere else I must change this?

Hi! We are two licensed users on the Zoom Workplace Pro account - me (assistant) and my boss. I always schedule meetings on her behalf and put her as an alternative host so she can log in and start a meeting without me.My questions is -  can both of us run meetings at the same time? For example, I run my meeting #1 as a host, and at the same time she runs her meeting #2 where I am the host and she is an alternative host.If not, is there any way around it?Thank you very much!

When I share a screen in a meeting, other participants see black rectangles hiding the part of the shared screen, which is the video and toolbar in my vision.  https://photos.app.goo.gl/LEG1jwo82JmzHuYw9  I already tested many solutions by changing many settings (e.g., capture with window filtering, optimize to video sharing) to solve this issue, but it did not work for me. I would appreciate it if you showed me how to solve this issue.

Some of our staff have personal zoom accounts and business zoom accounts. I need to know if they use both  accounts on the same computer will it link the two accounts together?

Hello,I have created several webinars in Zoom. Now I see that there are different versions.Lite version and full version.Unfortunately, I can't find out how they differ. Does anyone from the forum here know? Best Regardstjamaker

Essentially, I am not able to screen share my PowerPoint slides in full screen for my audience while seeing my notes for myself on a single screen Windows 11 laptop while using Presenter View. In the past, sharing only the full screen slides would work and then you could personally switch to your notes without any problem by following these Zoom instructions for "Single-monitor setup with slide show in full screen". Video proof that this tricked used to work: https://youtu.be/yu7FIk7FFbc Now I get the following message when switching from the fullscreen notes to :  "Your screen sharing is paused during powerpoint presenter view" and people see my Presenter View with notes and tools instead of the fullscreen, or the slide they see freezes. Single monitor, Windows 11. I have Zoom Workplace Version: 6.2.3 (47507) When sharing the PPT first, then going into slide show, and then going to Presenter View: https://imgur.com/PEdXFNa When going into P

I am a member of an organization that has a paid Zoom account and am the Zoom tech at meetings. Last month, someone (not authorized!) contacted Zoom to have the ownership transferred to another email address. So, the president of this org does not check email every day, so the warning emails from Zoom were not read and responded to, which resulted in the ownership being transferred. When she finally checked email, the account had been transferred. She emailed me and I logged into our account and changed the owner email back. So how did someone accomplish this transfer? Did that person have to have our login password? If I change our account password, will that be enough?