Solved
Route calls to an Intercom
Is there a way in Zoom Phone to route calls automatically by caller phone number to go directly to an intercom? This would be useful for when our vendors call us.
hi @Peggy77
One way to route incoming vendor calls is to give them a special number to call. When vendor calls come in, your can set the calls to ring a shared line group, an auto receptionist, an interactive voice response (IVR), or a call queue.
Zoom Phone does not support routing incoming calls based on caller id; however, Zoom Contact Center does support routing incomng calls based on caller id and many other advanced features.
Zoom Contact Center
https://www.zoom.com/en/products/contact-center/
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thanks, eliot
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