Poly X72 not working with Auto-Framing or Mulit-Focus Framing | Community
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kkantner
Newcomer
November 10, 2025
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Poly X72 not working with Auto-Framing or Mulit-Focus Framing

  • November 10, 2025
  • 1 reply
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We make extensive use of Auto-Framing with our older Poly X50. Recently we purchased some new Poly X72 units and were extremely disappointed to find that they do not appear to support this feature. Does anyone know if there is a way to get Zoom Room participant framing working with the Poly X72? Thank you.

Best answer by bstrelko

Are you specifically referring to group-framing?

You may need to set this via the Poly back-end UI. IIRC the X72 supports 3 framing modes and while Zoom SHOULD be able to change them, you might need to specify them at the device level first.

1 reply

bstrelko
Community Champion | Customer
bstrelkoAnswer
Community Champion | Customer
December 11, 2025

Are you specifically referring to group-framing?

You may need to set this via the Poly back-end UI. IIRC the X72 supports 3 framing modes and while Zoom SHOULD be able to change them, you might need to specify them at the device level first.

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