Zoom Webinar: Change the sender name for registration confirmation | Community
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Sania12
Newcomer
February 9, 2022
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Zoom Webinar: Change the sender name for registration confirmation

  • February 9, 2022
  • 2 replies
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How can I change the name of the sender that appears when participants receive their registration confirmation? Last year it was possible to change both the sender and the email address, now only the email address can be changed, but not the sender. Is there a solution for this without changing the account name?

      Best answer by Ami_88

      Hi @Sania12 , I checked this support article, here and it mentions that For Pro accounts, webinar confirmation and reminder emails are sent from Zoom, and the From field cannot be modified.

      2 replies

      Ami_88
      Community Champion | Employee
      Ami_88
      Community Champion | Employee
      February 10, 2022

      Hi @Sania12 ,

      I believe in Email settings in the webinar you can change the  Name & email address , check screenshot 1 attached .

      Note that the mail itself will come from  no-reply @ zoom.us yet will show the name selected but when the registrant reply to this email it will be directed to e-mail address you added.

       

      Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

      S
      Newcomer
      Sania12Author
      Newcomer
      February 10, 2022

      Hi Ami,

      thank you for your help! Last year it was the same as in your pic 1. I could change name and email adress. But since a few months now i can only change the email adress and not the name anymore. The Option is not available anymore.

      May i ask if  you have a pro or business account? 

       

      Kind regards

      Ami_88
      Community Champion | Employee
      Ami_88Answer
      Community Champion | Employee
      February 10, 2022

      Hi @Sania12 , I checked this support article, here and it mentions that For Pro accounts, webinar confirmation and reminder emails are sent from Zoom, and the From field cannot be modified.

        S
        Newcomer
        sarahcocos343
        Newcomer
        December 11, 2025

        has this been fixed? i'm not seeing any from name, just an email address. 
        I would love the email template from name to be our company name (vs 'Zoom') even though it would come from a '***********' for legitimacy and branding purposes for our business. 

         

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