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Hello, We have 3 Zoom power pack users, but one of them does not have the widget for Zoom assistant when they log in to their Zoom app. I checked that the toggle is on and running the latest version (5.14.0)

Hello I paid a subscription and it cancelled is there anyway to get previous recorded meetings that were on zoom cloud . I logged in and don’t see them 

We have our room controller iPads configured using Meraki MDM and kept the controller app open using the MDM-level single app mode. The downside to this is that the app cannot update until the app lock is disabled and the app itself is closed, and we want to automate this as much as possible. I have found and enabled the following settings in Zoom Admin:Room Management > Zoom Rooms > Account SettingsAutonomous Single App Mode I also made a test profile in MDM that allows ASAM to function, and confirmed that it does work after making sure the MDM lock is inactiveAllow to update the apps directly from the roomDevice Management > Device List > Account SettingsAutomatically update app - Zoom RoomsLast night I received a notification that one of the test profile iPads had rebooted, but when I checked it this morning the app version had not updated. Is there a setting I'm missing? Do the iPads need to be enrolled in ZDM for automatic updates/restarts to run, and if so is ZDM

初めて投稿します。Zoomウェビナーを利用してオンライン講演会を開催したいのですが集客する際の都合で１つのウェビナーに対して２つの参加用ZoomURLを発行したいのですが良い方法がございますでしょうか。２つの参加用URLはそれぞれ違うターゲット層の為、１つは事前承認付きで、もう一つは事前承認無しの遷移を検討しております。対応できる方法あればご教授下さい

I blocked my friend on zoom chat and instead of hitting unblock I deleted her. Now when I send her a contact request, she doesn't receive it. How should I:a) unblock her andb) add her into my contacts again.

Hi there, I could have sworn I was able to add source tracking links to my event last year, but this year I'm not able to find where this tool is located. Does this capability still exist for Zoom Events? If so, where would I be able to find it? 

My and I are doing a zoom event. We both have a zoom account license for 500 people. We anticipate that there might be more people attending. Can we bring our two accounts together to host a meeting with 1000 participants?

How do I uninstall the Zoom App "Just Join"?  I can't open the app to access the drop down list that includes the uninstall option. 

Hello There.I have still the situation that we send out in 640x360 which is to less for my needs. How can we i improve this? The group HD Function is enabled, also the HD Function in the camera settings. Many thanksGoerck

We have 4 accounts - the main one and 3 sub accounts. We have linked the main one to Vimeo and it is really helpful. Can we link the sub-accounts also?

Has anyone encountered this? I guess someone who owned my number before started using it as their ID and then didn't want to change it? I wonder if there's any way to find out who owns it, and if they're not a frequent Zoom user, or maybe don't use it all, possibly get them to give it up so I can use it? 

Hello, Recently an attendee used the closed captions feature in a meeting. We were unaware that this feature was available and noticed that there were permissions for the user to obtain a transcript of the meeting. Is there a way to find out which attendee initiated closed captioning?The account used to host the meeting is a premium account. The attendees only have free accounts. Thank you!

With the latest version installed, I am told that my machine does not support virtual backgrounds. The help page does not list W11 among supported operating systems! Will that be corrected on the W11 release date? 

I need to upgrade my account for 2 hour training sessions for two weeks beginning April 3 ,2023 

Necesitamos crear una liga para una sesión a finales de mayo, que necesitamos que sea para más de 500 personas. Pero aún no queremos comprar el complemento de Large Meeting porque no tiene caso comenzar a pagarla ahora, pero no sabemos si al crear la liga desde ahora, nos permita ingresar a las más de 500 personas cuando se compre el complemento.

I have the $15 per month plan.I would like to know how to get the zoom back end to kick up camera resolution to 720P or higher with a small number of participants.My advanced settings are set to allow high quality video.I understand its important to put the zoom app into full screen as well.Do all participants need to be in full screen mode for camera video to kick up to 720 or 1080?Do all participants need a paid account?There are 3 to 4 participants on my recurring call, all on fast macs with fast connectionsMy stats window always says 320 x 640.Screen share picks up to 1080Sadly camera feed never exceeds 320x640Would zoom consider a force 720 camera video feature?  

Just getting our company up and running with Zoom Phones. My question is about ensuring Caller ID is set up properly. I have a local number assigned to me. When I look in my settings, it says that caller ID is set to my company name, but when I test it, the phone number appears without my company name. What am I missing?

Many times now chat is not functioning properly.Messages sent to the host are coming to me only as co-host.Messages I send to other co-hosts are not being received Zoom Help is pretty useless in 2023 I am very surprised.I am wondering if this issue is caused by 2 people logging in as host to the same meeting????HELP!!!!!

I upgraded my Zoom account. Instead of upgrading my account, Zoom created a second account with the same email address as the user name. Now when I start a meeting, I don't know which account I'll be using and whether the meeting will have to end after 30 or 40 minutes. I would delete the original profile, but I'm nervous about Zoom software quality. (I am sure that I specified a pay-per-month plan, but Zoom charged me for the whole year in advance, which I did not expect and did not intend to consent to.) Now I never know which account I am signing in to when I launch zoom. thank goodness I used different photos for the profiles. Can I delete my original (free) account with 100% confidence that I won't be deleting the paid account too, and flushing away a year's prepayment? The Zoom chatbot was flummoxed by this question. 

Hello,Last year I paid annual subscription for another person who had a free Zoom account.  I just cancelled the subscription renewal. How can I delete my credit card information that remains on his account? 

WE CAN'T DO CLOUD RECORDING.  

 I make the payment of all the invoices of my account but my account was degraded by your side please tell me what is the issue and if after paying my monthly charges or invoices why you degraded the account. pls revert me back. i already have a tkt-t #16836035 but no action taken on it.make sure that will be solve asap.

The body seems to have disappeared so here goes againThe Business account has a minimum of 10 USERS, so you can easily change from 1 x Pro account to 10 x Business accounts.  And end up with a monthly bill going from £15 to £150.  No notification, just an unpleasant realising when credit card bill arrives.DO NOT USE BUSINESS unless you like big charges.

I hold a Pro account for our condo board - up to 10 members only who meet once a month via zoom.  I want to enable one of those members to schedule and host a meeting in the event I'm unable to.  I'm trying to figure out if this is covered in my $20/month fee or if there is an additional charge for that.  If it is covered how do I add them on.  Thanks! 

I am hosting a one day hybrid multi-session 7-speaker (each speaker is a different session) event on 3.25.23 and am unable to figure out how to start a practice session. I have searched out available info and am told to "start" the session in the lobby but I cannot see where to do that.  I assume my lobby is live but am unsure how to verify that.  I am super stuck and REALLY wanting to figure out the practice session to make sure that audio and video feed to zoom is working properly...can anyone advise me on this?  Thanks, Corrie