Solved

I was attempting to provision a new phone I got today after successfully provisioning other types of audiocodes phones and I ran into an issue with the firmware (3.4.8.198.9) I was pointed to in this list:  https://support.zoom.us/hc/en-us/articles/360001299063#h_01G9G51KCKYB1JX909RQK1AJ3T  After updating the phone through its web portal with this firmware I was unable to get into the admin area to do a factory reset. The phone says the password is wrong but I know that audiocodes have their default admin password set to 1234 and I haven't changed this. Additionally the IP address no longer loads the web portal since updating the firmware so I'm unable to make any changes there.  Audiocodes have a way to reset the hardware by pressing ok and menu at the same time while unplugging and plugging in the device but this has also made no change to the issues I'm having.  If someone could manage to help I'd be very grateful!   

Hello all,   I am attempting to create a report that shows all users' total phone call time, as well as their license, to determine if a user's current license is not a good fit for them. For example, a user with a 'Metered' license having 2500 minutes called would be better off on an 'Unlimited' license (and vice versa).   I don't believe such a report exists; but if such a report (or combination of reports) does exist, it would simplify this process significantly. The 'phone system usage by users' report yields the total call time, but does not contain the users' licenses. I am unsure if the desired report would require use of the API, which I am inexperienced with.   Any insight would be greatly appreciated -- thanks for reading!

Help! We have a large group of ZOOM Pro hosts who will hosting a new series of training sessions -  each course includes polls in the instructional design.  Is there any way to bulk populate the polls for these sessions into all of the host PMRs?  Or - is there a way to give an LHH admin or Alternative host access to pre - populate it FOR the hosts?  I know that AltHosts can now add/edit polls DURING a meeting, but that doesn't help us.  Do we have ANY options at all other than having every single individual host login to their ZOOM web portal and manually set up all of the polls by hand in their PMR settings of their profile so they can then launch them when they are teaching?

Hi,I have an account with a gmail address and the password is done through signing in with Google.I really want to use my domain email address and selecting a password in the standard way.I cannot do that now because because I have to sign in via Google. Can I delete the account altogether and start a new one where I can specify an email using my domain and choosing a password?Please advise me.

Setting up zoom and it was delayed for several hours. Why it was delayed?

We host webinars in English and French. We would like to change the language of our webinar registration page to match our webinars - i.e. the "Register" button wouldn't show for a French webinar, and other fields on the registration page would ideally show in French. We've discovered how to change the language of our emails, but not the webinar registration page. Any help would be appreciated.

Latest update does not work with the integrated camera in a Dell Latitude E7250. It causes the camera to focus off-center and the view is very wavy-grainy. Anyone have any suggestions? I would appreciate any advice on how to rollback a zoom update or install the previous version. 

Hi, setting up a blocked number in the company wide list, does anyone know if that number calls its logged anywhere we can see (after its blocked?)RegardsDamien

Looking to connect with others using Zoom Events for producing conferences. I'm wondering how you handle things like introductions / wrap ups, breaks, expo area time, etc. Do you set them up as separate sessions on thier own, or just include them with the primary sessions?  It is inconvenient to get participants to move sessions each time, but also nice to include as agenda-like items. Hope this make sense! Would love to hear your tips! 

カメラを使用すると線が沢山でて、画像がぶれてしまい、会議に参加できません。解決法お願い致します。PCがLENOVOなのでこちらもドライバーをインストールし、ZOOMも再度インストールしても解決しません。お願い致します。

なにとぞ　対策法を　教えてくださいませ・・・。中澤郁夫より 

It took some doing, but I finally found out how to enable sign language interpretation for the account, and schedule and start a meeting with interpretation enabled. [It's stated, but I missed it at first: Must schedule and start from web portal.] But we have existing recurring meetings which we'd like to provide interpretation for. Changing the meeting ID would be a big deal, essentially impossible. Is there any way to enable interpretation?

I connected with computer audio on my laptop (windows 10) , and even did the set up the microphone and it registered it just fine, even the little icon goes green when I talk, although the other person couldn't have heard me, I even tried swithcing to my phone and the same thing was happening , did I miss something , am I doing something wrong? I even tried with headphones...

楽器の音は雑音と認識されることから、ZOOMのガイダンスに従って「背景雑音を抑制」や「音楽とプロフェッショナルオーディオ」などの設定を試してもミーティング参加者に聞こえません。PCは最新（i5 第12世代、Windows11、Memoriy 16GB）の買ったばかりのものです。

Hi everyone, I updated my Zoom account the other day and since that I keep having very strange effects in my video.The video always starts normal with a good picture and after a minute after that it keeps flashing, so I see as in attachment. I reinstalled the whole program but that didn´t help.  Could anyone help me please?Thank you so much in advance Sonia

What have you put in your Help Info message? I'm not sure how/where to direct folks who need Help.

Hi, is it possible to create simultaneous sessions for simulation events before the main event? No normally do the training and simulation sessions 1 month before the main event, and we have been using two accounts with webinar set up so we can schedule concurrent sessions. With one accounts with events is it possible to open two training sessions at the same time? That is 1 month before the scheduled event.

i cannot hear the voice of the participants. i can only hear static sound

All our meetings require participants to regsiter. Once they register they receive a Confirmation email (see below the example).  I want to change the from name and the submit questiobns to: email highlighted in RED From: Joe Blog <***********>Sent: 22 July 2022 12:54To: Mary SmithSubject: Testing Confirmation"External email. Open with Caution"Hi (Participants Name),Thank you for registering for "Meeting Topic".Please submit any questions to:***********Date Time: Jul 25, 2022 09:00 AM Canberra, Melbourne, Sydney    Every day, 3 occurrence(s)    Jul 23, 2022 09:00 AM    Jul 24, 2022 09:00 AM    Jul 25, 2022 09:00 AM    Please download and import the following iCalendar (.ics) files to your calendar system.    Daily: Link to meeting.icsJoin from PC, Mac, Linux, iOS or Android: Click Here to Join<Link to meeting>Passcode: XXXXXXXXXXNote: This link should not be shared with others; it is unique to you.Ad

Hey there, ich record my meeting on my PC. I want only the "speaker" view to be recordet. But in speaker mode I dont see all the other participants like in galery mode. So I join my on meeting simultaniously in via browser where I can use galery mode. Than I have the galery full-screen und the app minimized on top. That would be a solution but in the browser I can only see very view participants. I would like to see up to 49 participants. Any ideas, solutions? Thanks and greetings - Sascha from Germany 🙂

Dear Zoom Admin or anyone in this forum, I'm having trouble changing my Zoom account bill from annual to monthly because it's past the due date, so my bill can't be edited. What should I do so that my account is still active and I can pay monthly? Thank you for the help. Yours faithfully.

I believe I have blocked a number by mistake.  I have not found any way to view the blocked number list.Following help I found has not allowed me to be successful.  See attached.  It shows no numbers at all.  I have blocked many many numbers.  How do I view and then unblock a number?

I enabled live transcription for a Zoom meeting today, but ended the meeting without saving the transcription. I can't find anything in the meeting folder. Is there some way of retrieving the transcription? Fyi, I work on a Mac desktop.

HELLO. I WOULD LIKE TO REFER TO MY SCRIPT WHEN I HOST; MY QUESTION IS- HOW DO I BALANCE LOOKKING INTO THE CAMERA ON MY LAPTOP WHILE OCCASSIONALLY REFERRING TO MY SCRIPT? IS THERE A FUNCTION THAT I NEED TO KNOW ABOUT THAT WILL ROLL MY SCRIPT ALONG THE TOP OF MY SCREEN? TIPS ON HOW TO LOOK LIKE I AM LOOKING AT PARTICAPNTS, i.e. tips on exactly where to look on my laptop qould be GREATLY appreciated!

HiI started encountering a strange behavior just after upgrading to premium.Previously when I used to schedule a meeting from Zoom desktop (Home > Schedule > fill info > Save), Google Calendar would open automatically so I can add the meeting to the calendar.But now after upgrading to premium and scheduling a meeting in the same procedure, after hitting "Save", Microsoft Outlook opens up instead of Google Calendar. I don't use Microsoft Outlook. How can I revert back to the old behavior? Thanks in advance