not letting me install zoom on macbook

Forum|Forum|3 years ago
January 25, 2023
3 replies
2 views

I recently got a macbook and have been trying to download and install zoom on it. I can get as far as downloading it and putting in my password to install, but then something pops up that just says an error occurred and to contact the manufacturer (screenshot below). This has happened every time I've tried to install it, over 5 times now. I have no idea what the problem is and no matter how much I try to google it nothing is explaining the issue. Does anyone know how to solve this?

Best answer by Frank_TB

What operating system version are you on? What CPU does your computer have?

MacOS 13 added more security. You can’t install from the downloads folder unless you grant permission in your security and privacy system settings.

Try this:

Go to Privacy & Security —> full disk access —> Installer and then enable Privacy & Security -> Files and Folders—> Installer—>Downloads folder.
After enabling these options please retest installing the zoom desktop client app again.

https://support.apple.com/en-ca/guide/mac-help/mchld5a35146/mac

Another thought Is did you download the correct installer for your cpu architecture?

Regards

F

Frank_TBAnswer